Jonathan Gordon
Cleveland,TN
Summary
Recent college graduate with a hunger to prove himself and make a difference for the better both in his community and the workplace through continual adaptation as well as collaboration with and encouragement of others. Personable and dedicated instructor and teammate who not only wants to do a good job himself but also to bring out the best in his team and is willing to apply formal education or learn new skills and trades to do so. Young and creative with excellent research and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager in Training
Ultimate Bunker Games
Cleveland, TN
09.2023 - Current
- Learned aspects of a laser tag arena business from ground-up to fully understand every operational facet and contribute to long-term business success.
- Enhanced leadership abilities through training and hands-on task completion.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Identified needs of customers promptly and efficiently.
- Upsold products and services to customers to increase both profits and customer satisfaction.
Leadership Member
Pope's Martial Arts Academy
Cleveland, TN
09.2023 - Current
- Instilled discipline and respect in students, as well as proper martial arts etiquette.
- Explained theory behind martial arts techniques such as balance control, timing or footwork drills.
- Encouraged students to strive for excellence by setting achievable goals with measurable outcomes.
- Motivated students through positive reinforcement techniques such as rewards or recognition.
- Evaluated student's proficiency levels in various martial arts techniques such as grappling, striking, blocking both in classes and rank evaluations.
- Maintained a safe environment throughout classes by enforcing discipline rules.
- Instructed students in martial arts skills and demonstrated appropriate use of techniques.
Worker
Total Knockout Designs
Cleveland, TN
09.2023 - Current
- Maintained inventories through spot checks and complete physical inventory.
- Threaded needles, loaded patterns onto machines, and adjusted tension settings for each thread color.
- Set up and operated embroidery machines to produce quality products.
- Changed bobbins when necessary during production runs.
- Operated a heat press machine to press custom designs onto products.
- Cleaned emulsion chemicals off of screen press screens.
Flex Worker
Mars Wrigley
Cleveland, TN
10.2020 - 08.2023
- Ran conveyor belts for multiple hours at a time while maintaining intense focus.
- Stacked boxes often upwards of 50 pounds on pallets for export.
- Inspected candy products for defects and flaws prior to packaging.
- Maintained a clean and safe work area in accordance with OSHA standards.
- Set up and tended equipment with machine operators to complete runs.
- Trained new staff members on proper machine operation techniques.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Prioritized and organized tasks to efficiently accomplish service goals.
Sales Associate
Kohls Department Store
Cleveland, TN
06.2018 - 08.2020
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Bagged or packaged purchases and wrapped gifts.
- Maintained up-to-date knowledge of store merchandise and policies.
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Ticketed, arranged and displayed merchandise to promote sales.
- Assisted customers with product selection, sizing and styling.
- Demonstrated product features and benefits for customers' needs.
Dishwasher & Busser
Big River Grille & Brewing
Chattanooga, TN
06.2017 - 11.2017
- Used pressurized faucet sprayer effectively to wash large quantities of dishes.
- Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Sanitized surfaces after each use following standard sanitation practices.
- Washed and sanitized sinks, trashcans and surfaces to remove excess food waste.
- Disposed of glassware that had been broken or chipped according to safety procedures.
- Maintained assigned areas to keep organized and clean by mopping floor.
- Bussed and cleaned tables in between customers.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Deli Sales Associate
Walmart
Ooltewah, TN
01.2015 - 07.2016
- Organized ingredients and restocked supplies to prepare for busy periods.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Organized displays of deli items to attract customers' attention.
- Maintained cleanliness of work area throughout shift.
- Created aesthetically pleasing food arrangements for special orders and party trays.
- Sliced meats and cheeses and weighed deli items for customers.
- Cleaned surfaces and tools such as counters, dishes, slicers, and cutting boards after use.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Informed customers about specials or new products available at the deli counter.
- Operated a deep frier and rotisserie machines to cook meats and other hot food items for customers.
- Prepared sandwiches both for orders and for cold shelving for customer pickup.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
Education
Bachelor of Arts - History
Lee University
Cleveland, TN07-2022
High School Diploma -
Chattanooga High School Center For Creative Arts
Chattanooga, TN05-2014
Skills
- Customer Service
- Staff Supervision
- Staff Management
- Customer Relations
- Performance Monitoring
- Education Assessments
- Classroom Management
- Teamwork
- Skilled Writer
- Positive and Professional
- Strong and Clear Communication
- Charismatic Personality
- 1st Degree Black Belt in Taekwondo (continuing training with minimum goal of 6th Degree Master rank)
- Individualized Instruction
- Subject Research
- Assignment Evaluation
Certification
- F-Certified Driver's Liscense
Languages
English
Native/ Bilingual
Affiliations
- Currently working on writing a series of fantasy novels (6 books in development)
- Attends and assists in teaching Taekwondo classes regularly
References
References available upon request.
Timeline
Manager in Training
Ultimate Bunker Games
09.2023 - Current
Leadership Member
Pope's Martial Arts Academy
09.2023 - Current
Worker
Total Knockout Designs
09.2023 - Current
Flex Worker
Mars Wrigley
10.2020 - 08.2023
Sales Associate
Kohls Department Store
06.2018 - 08.2020
Dishwasher & Busser
Big River Grille & Brewing
06.2017 - 11.2017
Deli Sales Associate
Walmart
01.2015 - 07.2016
Bachelor of Arts - History
Lee University
High School Diploma -
Chattanooga High School Center For Creative Arts