Cora Mabrey
Tampa
Summary
Customer-oriented professional with several years of experience focused on enhancing customer service with careful attention to detail and strong follow-through. Outstanding organizational and customer-service abilities focused on driving team growth and business profitability.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
10.2024 - Current
- Handcrafted beverages with speed and adherence to standards, enhancing customer engagement and generating positive feedback.
- Engaged customers to personalize experiences, fostering a welcoming atmosphere and strengthening customer loyalty.
- Conducted regular equipment maintenance checks and cleaning, ensuring optimal performance for seamless operations.
- Monitored inventory and ordered supplies to ensure stock availability and reduce waste.
- Worked across multiple stores adapting effectively to their specific standards and expectations.
Shift-Leader/FOH
Fresh Kitchen
10.2022 - 07.2024
- Responded to customer concerns promptly and professionally, implementing targeted improvements that increased repeat business.
- Oversaw cash handling procedures with POS and shift reports.
- Delegated tasks efficiently during shifts to foster a team-oriented environment, enhancing service quality and ensuring compliance with company standards.
- Executed cash management duties with POS and shift reports.
- Mentored team members in customer engagement techniques, fostering collaboration that enhanced service delivery.
Retail Sales Associate
TJX
02.2022 - 10.2022
- Provided exceptional customer service, fostering positive shopping experiences and enhancing store reputation.
- Organized products by department to enhance customer navigation, tagged items, and ensured timely delivery to designated areas.
- Managed incoming deliveries, verified contents, and arranged stock placement for efficient inventory management.
Education
Highschool -
Lakewood Ranch
Skills
- OSHA compliance
- Microsoft certification
- Servsafe food safety management certification
- Effective communication
- Problem solving
- Attention to detail
- Multi-line phone operation
- Report creation
Timeline
Barista
Starbucks
10.2024 - Current
Shift-Leader/FOH
Fresh Kitchen
10.2022 - 07.2024
Retail Sales Associate
TJX
02.2022 - 10.2022
Highschool -
Lakewood Ranch