Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gavin Oliver

Marlborough,MA

Summary

Astute supervisor dedicated to comprehensive leadership for cutting costs and maximizing quality. Great multitasker with training in management and extensive experience in food service. Committed to enhancing customer experiences while cutting overall costs. Capable professional offering 9 years of experience. Known for collaborating effectively with people from different cultures and backgrounds and working hard in rigorous environments.

Overview

5
5
years of professional experience

Work History

Barista Shift Supervisor

Dunkin' Donuts
10.2023 - Current
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.

Retail Clerk/Sales Floor Manager

Oriental City
07.2022 - 07.2023
  • Answered questions about store policies and addressed customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Created new tags and barcodes for a substantial amount of the store in order to streamline the tagging process

Retail Worker/Janitorial Lead

Shaws
03.2020 - 01.2022
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Created and implemented daily Covid-19 policies for better cleanliness and to improve the safety of customers

Assistant Technician

Cennox
11.2019 - 01.2020
  • Picked up, delivered and organized parts for customers and specific jobs.
  • Maintained detailed and current records on customers, orders and assignments.
  • Arrived on time for every shift and appointment to repair and maintain computer systems.
  • Assisted with complex computer and atm equipment repairs.
  • Inspected components, tested wiring and diagnosed system faults.

Education

High School Diploma -

Saratoga Springs High School
Saratoga Springs, NY
06.2018

Skills

  • Preventive Maintenance
  • Diagnostics procedures
  • Parts organization
  • Hand and power tools
  • Merchandise Sales
  • OSHA Compliance
  • Customer Service
  • Microsoft Office trained
  • Written/Verbal Communication
  • Inventory Oversight
  • Hardware Installation
  • Mechanical Knowledge

Timeline

Barista Shift Supervisor

Dunkin' Donuts
10.2023 - Current

Retail Clerk/Sales Floor Manager

Oriental City
07.2022 - 07.2023

Retail Worker/Janitorial Lead

Shaws
03.2020 - 01.2022

Assistant Technician

Cennox
11.2019 - 01.2020

High School Diploma -

Saratoga Springs High School

Similar Profiles

CREATE PROFILE
Gavin Oliver