Cora Smith
Urbandale
Summary
Dynamic Front of House Employee at Mollys Cupcakes, recognized for delivering exceptional customer service and fostering guest loyalty. Skilled in cash handling and problem-solving, I excelled in high-pressure situations, ensuring a welcoming atmosphere and efficient operations. A dedicated team player, I trained new staff to uphold service excellence.
Overview
4
4
years of professional experience
Work History
Front of House Employee
Mollys Cupcakes
08.2021 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed front counter operations, ensuring efficient order processing and accurate transactions.
- Trained new team members on service standards and operational procedures, fostering a collaborative environment.
- Assisted in maintaining cleanliness and organization of the dining area, promoting a welcoming atmosphere.
- Handled customer inquiries and resolved complaints promptly, improving overall guest experience.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Established welcoming atmosphere by greeting each guest warmly.
Education
Sociology And Social Work
University of Iowa
Iowa City, IA05-2028
High School Diploma -
Urbandale High School
Urbandale, IA05-2024
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Multitasking and organization
- Phone etiquette
- Cash handling proficiency
- Time management
- Clear communication
- Point of sale systems
- Order taking
- Greeting guests
Timeline
Front of House Employee
Mollys Cupcakes
08.2021 - Current
Sociology And Social Work
University of Iowa
High School Diploma -
Urbandale High School
Similar Profiles
Michelle ThaoMichelle Thao
Cashier, Team Member at Lechner Cupcakes, LLC (Gigi’s Cupcakes Franchise)Cashier, Team Member at Lechner Cupcakes, LLC (Gigi’s Cupcakes Franchise)
Ryan FreitasRyan Freitas
Manager/Front of House Employee at RYCOSE Cupcakes LLC DBA Jarets Stuffed CupcakesManager/Front of House Employee at RYCOSE Cupcakes LLC DBA Jarets Stuffed Cupcakes
McKinley ShacklefordMcKinley Shackleford
Crew Member at Sweet Mollys CreamerCrew Member at Sweet Mollys Creamer
Jacklyn M. CannonJacklyn M. Cannon
Personal Assistant and Nanny at Arin PaulsonPersonal Assistant and Nanny at Arin Paulson
BEN ASTENGOBEN ASTENGO
Automotive Sales at Earnhardt ToyotaAutomotive Sales at Earnhardt Toyota