Cora Smith
Urbandale
Summary
Dynamic Front of House Employee at Mollys Cupcakes, recognized for delivering exceptional customer service and fostering guest loyalty. Skilled in cash handling and problem-solving, I excelled in high-pressure situations, ensuring a welcoming atmosphere and efficient operations. A dedicated team player, I trained new staff to uphold service excellence.
Overview
4
4
years of professional experience
Work History
Front of House Employee
Mollys Cupcakes
Des Moines Iowa And Iowa City Iowa
08.2021 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed front counter operations, ensuring efficient order processing and accurate transactions.
- Trained new team members on service standards and operational procedures, fostering a collaborative environment.
- Assisted in maintaining cleanliness and organization of the dining area, promoting a welcoming atmosphere.
- Handled customer inquiries and resolved complaints promptly, improving overall guest experience.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Established welcoming atmosphere by greeting each guest warmly.
Education
Sociology And Social Work
University of Iowa
Iowa City, IA05-2028
High School Diploma -
Urbandale High School
Urbandale, IA05-2024
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Multitasking and organization
- Phone etiquette
- Cash handling proficiency
- Time management
- Clear communication
- Point of sale systems
- Order taking
- Greeting guests
Timeline
Front of House Employee
Mollys Cupcakes
08.2021 - Current
Sociology And Social Work
University of Iowa
High School Diploma -
Urbandale High School