Coraima Martinez
Bronx,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Assistant Teacher
The Learning Experience
06.2023 - Current
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
- Enhanced students'' critical thinking skills through problem-solving exercises and open-ended questions.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Collaborated with colleagues to develop cross-curricular lessons, promoting interdisciplinary learning among students.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
Home Health Aide
People Care
07.2019 - 03.2020
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
Home Health Aide
Raine
01.2019 - 03.2020
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
Cashier
Target
12.2018 - 12.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Harry S Truman High School
Bronx, NYSkills
- Bilingual: English and Spanish
- Product Recommendations
- Cash Register Operation
- Product restocking
- POS Systems
- Customer Assistance
- ID Verification
- Drawer balancing
- Cash Handling
- Progress Documentation
- Care plan assessment
- Patient transportation
- Behavioral Management
- Medication organization
- Meal Preparation
- Care Plan Management
- Client documentation
- Medication Administration
- Behavior redirection
- Progress Reporting
- Classroom Management
- Materials Preparation
- Small Group Supervision
- Field Trips
- Classroom Supervision
- Early Childhood Education
- Instructional support
- Assessment administration
- Literacy support
- Student Engagement
- Safety Guidelines
Timeline
Assistant Teacher
The Learning Experience
06.2023 - Current
Home Health Aide
People Care
07.2019 - 03.2020
Home Health Aide
Raine
01.2019 - 03.2020
Cashier
Target
12.2018 - 12.2019
High School Diploma -
Harry S Truman High School