Coraima Santos
El Paso,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Telecommunicator
Datamark, Inc
El Paso, TX
10.2021 - Current
- Responsibility to respond to incoming calls, non-emergency calls, provide information, and dispatch officers to necessary locations.
- Adhered strictly to applicable laws related to privacy regulations when handling sensitive information.
- Reviewed incoming emails related to incident response activities and responded accordingly when necessary.
- Responded quickly and accurately to requests for assistance from other agencies during emergencies or disasters.
- Attended regular training sessions on topics such as communication protocols, safety procedures.
- Gathered essential information from callers such as name, location, nature of the problem, while remaining calm under pressure.
- Monitored alarm systems and dispatched appropriate personnel to alarm activations.
311 representative
Datamark, Inc
El Paso, TX
02.2021 - 10.2021
- Responsibility to respond to incoming calls, creating reports for code enforcement and animal services, providing information, and handling complaints. Making reports for problems like graffiti or road damage in a friendly and pleasant manner.
- Provided customer service by answering product and service related questions.
- Greeted customers and responded to inquiries in a timely manner.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Answered customer inquiries promptly and professionally.
- Consistently met daily performance goals set by management team members.
- Established positive relationships with customers through effective communication techniques.
Call Center Customer Service Representative
Continuum Global Solutions
El Paso, TX
12.2019 - 08.2020
- Politely answering inbound calls and responding to customer inquiries in a timely manner.
- Generate customer interest in the company's products and services.
- Adhered to all company policies and procedures related to customer service.
- Communicated courteously with customers by telephone, email, or chat systems.
- Identified potential opportunities for upselling products or services to customers.
- Offered support for technical problems associated with products or services purchased by the customer.
Care Provider
Care Divine of Guardian Angel
El Paso, TX
10.2019 - 05.2020
- Assisting with personal care, preparing meals, shopping, housekeeping, laundry, and other errands.
- Providing emotional support and administering medication to patients.
- Researched community resources available for elderly individuals needing additional assistance.
- Maintained accurate records of client progress notes regarding physical condition, medication administration and overall well-being.
- Provided emotional comfort during difficult times for families dealing with end-of-life issues.
- Helped clients maintain a clean and safe living environment by performing household tasks such as laundry and light housekeeping.
- Participated in recreational activities with clients including reading, playing games, going for walks or attending social events.
Team Leader/Supervisor
Taco Cabana
El Paso, TX
11.2015 - 10.2019
- Provided guidance, instruction, direction, and leadership to a group of individuals.
- Monitored the quantitative and qualitative achievements of the team and reported results to a manager.
- Developed strategies for problem solving and conflict resolution among team members.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Established clear expectations for employees, providing guidance when needed.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Ensured compliance with all safety regulations in the workplace.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Reviewed completed work to verify consistency, quality, and conformance.
Late Night Server
Denny's
El Paso, TX
12.2011 - 06.2013
- Responsibilities included taking orders, serving food and beverages, checking in with customers, collecting payments, answering questions regarding menu items, setting up dining areas, stocking service areas, preparing tables, and performing cleaning duties.
- Checked identification of customers when necessary to verify legal drinking age.
- Ensured compliance with all health department regulations regarding sanitation standards.
- Processed payments through cash registers or POS systems.
- Assisted with cleaning duties such as wiping down tables, sweeping floors, washing dishes, and restocking supplies.
Education
High school diploma -
Skills
- Assistance and advice
- Empathy
- Patience
- Taking responsibility
- Persuasive speaking skills
- Excellent written and verbal communication
- Excellent management skills
- Ability to prioritize work
- Attention to detail
- Problem-solving skills
- Filing
- Reporting
- Accounting
- Customer interaction
- Schedule Coordination
Languages
- English, Expert
- Spanish, Fluent
Languages
Spanish
Professional
Timeline
Telecommunicator
Datamark, Inc
10.2021 - Current
311 representative
Datamark, Inc
02.2021 - 10.2021
Call Center Customer Service Representative
Continuum Global Solutions
12.2019 - 08.2020
Care Provider
Care Divine of Guardian Angel
10.2019 - 05.2020
Team Leader/Supervisor
Taco Cabana
11.2015 - 10.2019
Late Night Server
Denny's
12.2011 - 06.2013
High school diploma -
Similar Profiles
Samir Dhiraj KaraniSamir Dhiraj Karani
Global Service Desk Manager at Datamark BPO Services LLPGlobal Service Desk Manager at Datamark BPO Services LLP
Maximiliano Agustin Catalan SoteloMaximiliano Agustin Catalan Sotelo
Medical Interpreter VRI L4 at DATAMARKMedical Interpreter VRI L4 at DATAMARK
Dhatchayaini MDhatchayaini M
Data Processor at Datamark ProdaptData Processor at Datamark Prodapt
RUBY RAMIREZRUBY RAMIREZ
Resident Assistant at Sodexo Campus ServicesResident Assistant at Sodexo Campus Services
Megan QuianMegan Quian
Tutor at Friends And Family MembersTutor at Friends And Family Members