Alisha Paladino
Lebanon,TN
Summary
Dedicated and detail-oriented individual with five years in emergency services and ten years of customer service experience. Excels at both individual and team-oriented tasks.
Overview
10
10
years of professional experience
Work History
Telecommunicator
Sumner County Emergency Communications
04.2021 - Current
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted callers in emergency situations with appropriate information and support.
- Operated computer systems to update and retrieve updated information for first responders.
- Applied effective time management techniques to meet deadlines.
Store Clerk
Kroger
07.2015 - 04.2021
- Assisted customers by answering questions and fulfilling requests.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Performed inventory control, such as counting, and stocking merchandise.
- Retrieved items for customers and verified prices.
Education
Associate of Science - Fire Science
Volunteer State Community College
Gallatin, TN12-2024
Certificate of Technical Studies - Fire Science
Volunteer State Community College
Gallatin, TN12-2024
Certificate of Technical Studies - Emergency Medical Technician
Volunteer State Community College
Gallatin, TN05-2016
Skills
- Call prioritization
- Information gathering
- Multi-line telephone systems
- Stress tolerance
- Attention to detail
- 40 words per minute typing speed
- Effective communication
- Critical thinking
- Resource coordination
- Time management
- Organizational skills
Timeline
Telecommunicator
Sumner County Emergency Communications
04.2021 - Current
Store Clerk
Kroger
07.2015 - 04.2021
Associate of Science - Fire Science
Volunteer State Community College
Certificate of Technical Studies - Fire Science
Volunteer State Community College
Certificate of Technical Studies - Emergency Medical Technician
Volunteer State Community College