Haley Perrine
Lake Stevens,WA
Summary
Communications Dispatcher with over 9 years of experience in high-stakes communication roles, adept at managing emergency responses and problem-solving under pressure. Demonstrates exceptional proficiency in critical thinking, data entry, and flexibility, ensuring accurate and timely decision-making that enhances community safety and operational efficiency. With a track record of innovative solutions and effective team collaboration, this candidate is poised to bring strong leadership and results-oriented strategies to new challenges.
Overview
9
9
years of professional experience
Work History
Telecommunicator
NORCOM
09.2019 - Current
- Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
- Streamlined communication between departments, ensuring efficient coordination during emergencies.
- Managed emergency and non-emergency call prioritization and dispatch for 8 police and 14 fire departments.
- Exercised analytical judgment in high-stakes situations, adhering to technical standards and policies.
- Acted as interim supervisor, overseeing 8-12 employees, managing scheduling, and approving time-offs.
- Leveraged resources to locate suspects and vehicles, demonstrating problem-solving skills and attention to detail.
- Contributed to community safety by entering critical data into WACIC/NCIC after hours or under exigent circumstances.
- Maintained high-quality records of all dispatched calls for future reference and analysis.
Police Communications Dispatcher
Issaquah Police Department
01.2017 - 09.2019
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Efficiently managed emergency and non-emergency calls, prioritizing based on severity and officer safety.
- Enhanced officer safety by providing accurate and timely information during critical incidents.
- Reduced errors by meticulously entering data into computer-aided dispatch systems and maintaining critical information in ACCESS, ensuring accuracy and prompt response.
- Streamlined communication between officers and emergency personnel, ensuring seamless coordination during high-stress situations.
- Monitored building and jail security using the Simplex security panel, enhancing overall security.
- Kept precise records of calls and police radio traffic, supporting transparency and accountability.
Order Fulfillment
The Finest Accessories
06.2015 - 01.2017
- Managed packaging and fulfillment of shipments for high-profile clients like Nordstrom and Neiman Marcus.
- Implemented UPC tagging and product labeling, ensuring order accuracy before shipment.
- Collaborated with team members to efficiently handle online and smaller orders, enhancing team productivity.
- Innovatively resolved order fulfillment challenges, improving overall process efficiency.
- Contributed to company's growth by consistently meeting order fulfillment deadlines.
Intern
Snoqualmie Police Department
05.2015 - 08.2015
- Streamlined evidence management through innovative data system integration.
- Enhanced operational efficiency by consolidating all evidence into a single, accessible system.
- Certified in ACCESS/WACIC/NCIC, contributing to the validation of restraining orders and stolen firearms.
- Gained comprehensive exposure to diverse criminal justice departments, fostering a collaborative work environment.
- Applied analytical skills in managing data entries for businesses, traffic citations, and collisions.
Education
Bachelor of Arts - Criminal Justice And Sociology
Washington State University
Pullman, WA05.2016
Skills
- Critical Thinking
- Data Entry
- Emergency Response
- Call Management
- Call prioritization
- Computer Aided Dispatch
Timeline
Telecommunicator
NORCOM
09.2019 - Current
Police Communications Dispatcher
Issaquah Police Department
01.2017 - 09.2019
Order Fulfillment
The Finest Accessories
06.2015 - 01.2017
Intern
Snoqualmie Police Department
05.2015 - 08.2015
Bachelor of Arts - Criminal Justice And Sociology
Washington State University
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