Patricia Ulrich
Aubrey,TX
Summary
Motivated and detail-oriented Human Resources professional with a strong background in employee relations, records management, and onboarding support in university and corporate environments. Proven ability to provide exceptional customer service, process HR transactions, and ensure policy compliance with accuracy and confidentiality. Skilled in data entry, process improvement, and system navigation with a commitment to teamwork, professionalism, and organizational excellence. Currently pursuing a B.S. in Criminal Justice with a focus on organizational development and leadership.
Professional communicator with proven track record in critical operations and emergency response environments. Expertise in managing high-stress situations with a focus on precise information relay and coordination. Known for fostering team collaboration and adapting to dynamic circumstances, ensuring efficient and effective outcomes. Reliable and calm under pressure, with key skills in multitasking and clear communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Telecommunicator
Texas Woman’s University Police Department
Denton, TX
09.2023 - Current
- Provide administrative and communication support aligned with HR and compliance policies.
- Coordinate onboarding, training, and ongoing professional development for new team members.
- Maintain accurate employee records, performance logs, and compliance documentation.
- Collaborate with leadership to identify training needs and deliver mentorship to enhance employee performance.
- Support university-wide initiatives emphasizing professionalism, teamwork, and service excellence.
Sales Manager
Carter’s/Osh Kosh B’Gosh
Frisco, TX
10.2022 - 04.2025
- Managed a team of associates, overseeing hiring, onboarding, training, and scheduling.
- Delivered HR-related support including employee coaching, documentation, and compliance tracking.
- Processed payroll adjustments, attendance records, and performance reviews with accuracy.
- Partnered with regional HR and leadership teams to improve efficiency and employee satisfaction.
- Implemented process improvements and ensured data accuracy for daily operations and reporting.
Pharmacy & Store Associate
Walmart
Various Locations
01.2016 - 01.2022
- Assisted in employee onboarding, customer service training, and operations management.
- Maintained confidentiality while handling sensitive customer information.
- Ensured accuracy and integrity.
- Supported leadership with communication, scheduling, and HR documentation coordination.
Store Associate
Market Street
Denton, TX
09.2018 - 05.2019
- Supported daily operations and employee communications for team efficiency.
- Assisted with employee training and documentation for compliance purposes.
- Provided exceptional customer service, reinforcing organizational professionalism.
Education
B.S. - Criminal Justice
Texas Woman’s University
Denton, TX12-2026
No Degree - Paralegal Studies
Eastern Gateway Community College
No Degree - Journalism
Texas Tech University
High School Diploma -
Cienega High School
Vail05-2017
Skills
- Call prioritization
- Inbound customer service
- Outbound sales
- Public safety awareness
- Stress tolerance
- Information gathering
- Multi-line telephone systems
- Geographical expertise
- Knowledge base
- Law enforcement procedures
- Emergency management
- Disaster response
- Teamwork and collaboration
- Teamwork
- Quick thinking
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Effective communications
- Reliability
- Critical thinking
- Clear communication
- Prioritizing calls
- Decision-making
- Dispatch recordkeeping
- Adaptability and flexibility
- Active listening
- Safety procedures
- Data entry
- Task prioritization
- Self motivation
- Training and development
- Professionalism
- Schedule management
- Record keeping
- Written communication
Certification
- Texas Telecommunicator License (TCOLE)
- Basic Telecommunicator Certification (TCOLE)
- Intermediate Telecommunicator Certification (TCOLE)
Timeline
Telecommunicator
Texas Woman’s University Police Department
09.2023 - Current
Sales Manager
Carter’s/Osh Kosh B’Gosh
10.2022 - 04.2025
Store Associate
Market Street
09.2018 - 05.2019
Pharmacy & Store Associate
Walmart
01.2016 - 01.2022
B.S. - Criminal Justice
Texas Woman’s University
No Degree - Paralegal Studies
Eastern Gateway Community College
No Degree - Journalism
Texas Tech University
High School Diploma -
Cienega High School
Core Competencies
- HR Operations & Transactional Processing
- Employee Onboarding & New Hire Support
- Customer Service & Employee Relations
- Records Management & Data Integrity
- Tuition Reimbursement & Compliance Support
- Leave Administration (FMLA, ADA, Workers’ Compensation)
- Policy Interpretation & Confidential Documentation
- Process Improvement & Workflow Optimization
- ATS & HRIS (Taleo, PeopleSoft, Microsoft Suite)
- Communication, Teamwork & Confidentiality
Additional Information
- Strong administrative, HR support, and communication skills
- Experienced in employee training, policy compliance, and confidential documentation
- Committed to excellence, innovation, and service in alignment with UT Southwestern’s values