Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Coral Guerrero

Pasco

Summary

I am seeking a position in the mental health field to contribute my skills and dedication to providing support and care while actively pursuing opportunities to expand my knowledge and understanding of mental health principles and practices.

Compassionate Care Coordinator with background in patient advocacy and care management. Experience includes working with diverse patient populations, coordinating healthcare services, and ensuring efficient delivery of high-quality care. Strengths entail strong interpersonal skills for liaising between patients, healthcare providers, and insurance companies; and problem-solving abilities for addressing any issues or barriers to care. Previous roles involved improved patient satisfaction rates and streamlined care processes.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Care Coordinator

Lutheran community service
Kennewick
05.2024 - Current
  • Helped with crisis prevention and Intervention
  • Having active listening skills to provide adequate problem solving skills
  • Creating support plans/safety plans for families in crisis
  • Have worked with youth between the ages of 3-18 years old
  • Worked with high needs families and foster families

Peer support counselor

Comprehensive healthcare
Yakima
12.2022 - 05.2024
  • Using my own lived experience to relate to youth ages 8-18
  • Helped with crisis prevention & intervention.
  • Engaging in active listening skills to provide adequate ideas in tough situations.
  • Helped youth understand their emotions and experiences while also letting them know they are not alone.

Assistant Manager

MEEG Apparel (Concept)
Yakima
08.2020 - 11.2022
  • Ensured that customers were happy with the service provided and initiated follow-up conversations to ensure customer satisfaction.
  • Overseeing day-to-day business operations on the sales floor.
  • Supervised & trained new sales representative.
  • Devised strategies to increase sales goals & quotas.

Cashier

Ruben’s Tortilleria
Yakima
05.2020 - 08.2020
  • Provided a positive customer experience with fair, friendly, and courteous service.
  • Maintained a safe and clean working environment by complying with procedures, rules, and regulations.
  • Resolved customer issues and answered any questions.

Sorting/Packing

CoNag packing & sorting
Wapato
05.2020 - 07.2020
  • Ensuring all fruit was well packaged and ready for transport.
  • Going through & providing quality checks of the fruit.

Education

High school diploma -

A.C. Davis High school
Yakima, WA
06.2020

Some College (No Degree) - Social Work

Walden university

Skills

  • Problem solving
  • Communication skills
  • Active listening
  • Time management
  • Crisis intervention
  • Support planning
  • Conflict resolution
  • Youth engagement
  • Resource coordination
  • Client assessment
  • Community outreach
  • Family support
  • Emotional intelligence
  • Effective communication
  • Relationship building
  • Team collaboration
  • Healthcare
  • Treatment Planning
  • Clear communication
  • Scheduling
  • Strategic planning
  • Verbal and written communication
  • Medical terminology understanding
  • Quality assurance
  • Cultural sensitivity
  • Patient education
  • Discharge planning
  • Multitasking and organization
  • Problem-solving
  • Organizational skills
  • Insurance practices
  • Client relationship management
  • Empathy and compassion
  • Goal setting
  • Patient advocacy
  • Patient assessment
  • Organizational standards
  • HIPAA compliance
  • Medical terminology
  • Progress monitoring
  • Documentation
  • Care planning
  • Working with kids
  • Empathy
  • Case management
  • Project management
  • Leadership
  • Social media
  • Employee training

Certification

  • Agency affiliated counselor
  • Certified peer counselor
  • First Aid
  • CANS certified
  • Seal of Biliteracy (Spanish)

Timeline

Care Coordinator

Lutheran community service
05.2024 - Current

Peer support counselor

Comprehensive healthcare
12.2022 - 05.2024

Assistant Manager

MEEG Apparel (Concept)
08.2020 - 11.2022

Cashier

Ruben’s Tortilleria
05.2020 - 08.2020

Sorting/Packing

CoNag packing & sorting
05.2020 - 07.2020

High school diploma -

A.C. Davis High school

Some College (No Degree) - Social Work

Walden university

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