Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Elaxis Pham

West Palm Beach,FL

Summary

Dynamic Care Coordinator at Gastro Health with a strong history of improving patient satisfaction through effective communication and streamlined workflow management. Expertise in problem resolution and healthcare coordination enhances operational efficiency and patient care outcomes. Proven ability to implement timely follow-ups and optimize processes for better service delivery. Committed to fostering a patient-centered environment that prioritizes quality care.

Overview

20
20
years of professional experience

Work History

Care Coordinator

Gastro Health
Boynton Beach
02.2023 - Current
  • Managed administrative responsibilities for physician/provider.
  • Facilitated communication between patients and healthcare providers.
  • Enhanced satisfaction by refining communication processes between patients and physicians.
  • Distributed clinical preparation instructions and medical literature to patients.
  • Provided guidance on procedural questions.
  • Coordinated scheduling for all physician procedures.
  • Streamlined physicians' schedules for improved productivity.
  • Coordinated diagnostic tests, procedures, and follow-up appointments.
  • Secures necessary approvals for medical procedures and tests.
  • Ensured procedure confirmations by reaching out to patients a week ahead.
  • Coordinated follow-up appointments and recalls.
  • Facilitated patient check-out process at visit conclusion.
  • Requested medical records from healthcare providers.
  • Ensured timely communication with patients to address concerns effectively.
  • Called in new prescriptions and refills, securing authorization when needed.
  • Collected lab outcomes, focusing on time-sensitive requests.
  • Performed duties through Electronic Medical Record platform.
  • Evaluates pending orders every three days to maintain workflow efficiency.
  • Communicated test results to patients.
  • Delivered patient records to outpatient location.
  • Handled various tasks beyond primary duties.

Medical Receptionist (Part-Time)

Pediatrics Associates
West Palm Beach
10.2023 - 02.2024
  • Greeted patients and visitors in a friendly, professional manner.
  • Answered incoming calls, managed voicemails, and responded to inquiries.
  • Scheduled patient appointments, and maintained accurate records of patient visits.
  • Verified insurance coverage for patients prior to the appointment.
  • Collected co-payments from patients at the time of service.
  • Assisted with the check-in process by verifying personal information, updating medical record systems, and obtaining signatures on necessary forms.
  • Provided assistance with the completion of paperwork for new patients.
  • Managed front desk activities, including cash handling and credit card processing.
  • Prepared daily reports of patient accounts receivable, deposits, and refunds.
  • Entered data into the electronic health record system accurately and efficiently.
  • Assisted physicians with administrative tasks, as requested or required.
  • Monitored electronic communication devices, such as faxes and emails.

Client Support Specialist

AnswerFirst Communications
Tampa
01.2018 - 10.2023
  • Researched, identified, and responded to client inquiries expeditiously, providing reactive and proactive customer support.
  • Demonstrated a strong sense of ownership for customer issues, displaying empathy, and maintaining productive dialogue throughout open requests.
  • Delivered a high level of service to clients in an effort to build upon relationships for the future.
  • Delivered an exceptional client experience and encouraged repeat business.
  • Applied client feedback to deliver information to management for corrective action.
  • Worked closely with product development and quality assurance teams to serve as the voice of the customer (VOC) internally, and drive the resolution of issues.
  • Diagnosed technical problems, and communicated solutions to customers.
  • Promoted high customer satisfaction by resolving problems with knowledgeable, friendly service.
  • Updated databases with new and modified customer data.
  • Engaged in conversation with customers to understand their needs, resolve issues, and answer product questions.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Pharmacy Technician

Walgreens
West Palm Beach
01.2006 - 01.2009
  • Maintained a daily inventory of pharmaceuticals, and ensured proper storage conditions.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Performed data entry for patient profiles, billing information, and prescription orders into the pharmacy software system.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Assisted pharmacists in compounding sterile products according to state regulations.
  • Managed the filing of prescriptions, both electronically and manually.
  • Retrieved medication from shelves based on physician orders, and delivered them to pharmacists for review.
  • Ensured accurate record-keeping for all received drug shipments.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.

Education

Certificate - Pharmacy Technician

Keiser Career College
Greenacres, FL
12.2005

High School Diploma -

Barbara Goleman Senior High School
Miami Lakes, FL
06.2000

Skills

  • Verbal and written communication
  • Client service excellence
  • Core computing concepts
  • Client rapport building
  • Problem resolution aptitude
  • Quality control
  • Office equipment proficiency
  • Inbound and outbound calling
  • Technologically savvy
  • Customer relations
  • Quality assurance controls
  • Project management abilities
  • Problem-solving
  • Professionalism
  • Healthcare coordination
  • Problem solving
  • Attention to detail
  • Workflow management

References

References available upon request.

Timeline

Medical Receptionist (Part-Time)

Pediatrics Associates
10.2023 - 02.2024

Care Coordinator

Gastro Health
02.2023 - Current

Client Support Specialist

AnswerFirst Communications
01.2018 - 10.2023

Pharmacy Technician

Walgreens
01.2006 - 01.2009

Certificate - Pharmacy Technician

Keiser Career College

High School Diploma -

Barbara Goleman Senior High School

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Elaxis Pham