Alexis Pena
Houston,TX
Summary
Results-driven professional with extensive experience in healthcare administration and customer service. Coordinates communications, referrals, and policy enforcement to enhance operational efficiency. Demonstrates strong skills in strategic planning, regulatory compliance, and patient care coordination. Leads teams effectively, fosters problem-solving, and ensures high-quality service delivery in dynamic environments.
Overview
6
6
years of professional experience
Work History
Care Coordinator
Meridian Hospital
Houston, Tx
09.2024 - 12.2025
- Coordinated patient appointments, ensuring efficient scheduling and minimal wait times.
- Monitored patient follow-up procedures to ensure continuity of care and adherence to treatment plans.
- Assisted in managing patient records using electronic health record systems for accuracy and compliance.
- Supported insurance verification processes, streamlining authorizations for services rendered.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Experience with personal injury including communication with law firms regarding mutual clients.
- Actively participated in staff meetings discussing best practices in patient care coordination.
- Managed correspondence, including emails and phone calls, for efficient communication.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Maintained office supplies inventory and coordinated reordering when necessary.
- Handled confidential documents with discretion when required by the Owner.
- Provided administrative support such as preparing letters, memos, faxes.
- Handled incoming and outgoing mail, email, and faxes.
- Performed general office duties such as photocopying, scanning documents.
- Coordinated interview schedules for candidates and hiring managers across multiple departments such as administrative or clinical roles.
- Collaborated with HR team to streamline interview processes and improve efficiency.
- Communicated with candidates to confirm interview details and provide necessary information.
- Conducted pre-interview screenings to assess candidate qualifications and fit for positions.
Certified Trainer
Chick-fil-A
Houston, Texas
07.2023 - 09.2024
- Facilitated hands-on training sessions to enhance employee skills and service excellence.
- Trained other employees in customer service, food safety, and performance requirements.
- Trained new crew members on operational procedures to uphold customer service standards.
- Taught new team members correct procedures for all areas of operations.
- Evaluated crew members' progress and provided feedback to support continuous development.
- Facilitated ongoing skill assessments to ensure compliance with company policies and safety regulations.
- Collaborated with management to update training materials based on operational needs.
- Outlined specific goals and performance expectations to guide trainee development.
- Assisted management in resolving customer complaints, enhancing customer loyalty and repeat business.
Crew Trainer
Dairy Queen
05.2020 - 09.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members operational procedures, ensuring consistent service quality across all areas.
- Set positive example for team members by providing high-quality, efficient service.
- Collaborated with management to identify training gaps and develop targeted programs to enhance team skills.
- Implemented best practices for cash handling, enhancing transaction accuracy and minimizing discrepancies.
- Assisted in inventory management and restocking of supplies during peak hours.
Education
High School Diploma -
La Joya High School
La Joya, TXSome College (No Degree) - Psychology
Houston Community College
Houston, TX04-2026
Skills
- Patient care coordination
- Care coordination
- Care planning
- Treatment Planning
- Electronic records management
- Database coordination
- Quality assurance
- Patient appointment management
- Patient assessment
- Health literacy
- Customer service
- Effective communication
- Verbal and written communication
- Conflict resolution
- Team collaboration
- Care coordination strategies
- Healthcare data management
- Multitasking and organization
- Organizational skills
- Multitasking
- Verbal communication
- Strategic planning
- Healthcare
- Medical terminology understanding
- Data entry
- Empathy and compassion
- Problem-solving
- Organizational skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Care Coordinator
Meridian Hospital
09.2024 - 12.2025
Certified Trainer
Chick-fil-A
07.2023 - 09.2024
Crew Trainer
Dairy Queen
05.2020 - 09.2022
High School Diploma -
La Joya High School
Some College (No Degree) - Psychology
Houston Community College