Shani Evans
Healthcare Information Technology
Hattiesburg,MS
Summary
Versatile healthcare and technology professional with extensive experience in healthcare operations, health information management, technical support, and cross functional coordination.
Overview
6
6
Certifications
10
10
years of professional experience
Work History
Care Coordinator
Carrum Health
01.2026 - Current
- Manage care coordination and ongoing communication for a concurrent caseload of up to 200 patients across different stages of their healthcare journey.
- Collected and tracked patient forms and clinical documentation; requested medical records and coordinated information for provider review and care progression to ensure seamless care delivery.
- Arranged patient appointments and coordinated with surgeons, providers, and internal care teams to facilitate referrals, eligibility verification, and next steps in care.
- Prepared and coordinated patient travel itineraries, managing scheduling and payment logistics for care-related visits to enhance patient access to necessary treatments.
- Maintain accurate case notes, status updates, and patient communications using the Carrum care app and EMH CRM system.
HIM Support Specialist
Datavant
01.2025 - 01.2026
- Processed medical records requests from hospitals, physicians, and legal offices, ensuring accurate patient identity verification and compliance with release authorizations.
- Documented requests and coordinated with facilities using Epic and Cerner to ensure timely turnaround of medical records.
- Resolved complex support cases involving health data workflows, ensuring accurate issue triage and timely follow-up.
- Managed case queues in ticketing systems, prioritizing urgent requests and maintaining consistent response quality.
- Analyzed recurring customer issues to identify root causes and recommend process improvements.
Provider & Member Support Analyst
Blue Cross Blue Shield Association
01.2024 - 01.2025
- Assisted healthcare providers and members with service and documentation requests, researching and resolving issues to ensure timely support.
- Maintained accurate case records while collaborating across teams to streamline processes in a high-volume healthcare environment.
- Managed provider credentialing, enrollment, and contract updates with accuracy and compliance.
- Analyzed provider data to resolve claims, eligibility, and network participation discrepancies.
- Collaborated with internal teams to support provider relations and issue resolution workflows.
Application Development Associate
Accenture
01.2020 - 01.2024
- Coordinated cross-functional teams on assignments, operational workflows, and project documentation to ensure alignment and clarity.
- Supported progress reporting and process improvements to maintain adherence to project deadlines.
- Led application development efforts, translating business requirements into scalable technical solutions.
- Designed and implemented code changes using Agile delivery practices and cross-functional collaboration.
- Reviewed application defects, identified root causes, and resolved production issues efficiently.
Seller Support Associate
Amazon
01.2020 - 01.2021
- Resolved account questions and service issues, documented customer interactions, and followed service procedures.
Lead Information Specialist
General Dynamics Information Technology
01.2017 - 01.2019
- Supported high-volume information workflows, documentation quality, and training of new employees.
Education
Bachelor of Science - Computer Science
Southern New Hampshire University
Skills
- Patient Care Coordination
- Caseload Management
- Provider & Surgeon Coordination
- Patient intake
- Care Plan Development
- Patient Intake & Documentation
- Provider coordination
- EPIC
- Medical Record Request
Certification
Certified Nursing Assistant (CNA)
Timeline
Care Coordinator
Carrum Health
01.2026 - Current
HIM Support Specialist
Datavant
01.2025 - 01.2026
Provider & Member Support Analyst
Blue Cross Blue Shield Association
01.2024 - 01.2025
Application Development Associate
Accenture
01.2020 - 01.2024
Seller Support Associate
Amazon
01.2020 - 01.2021
Lead Information Specialist
General Dynamics Information Technology
01.2017 - 01.2019
Bachelor of Science - Computer Science
Southern New Hampshire University