Summary
Overview
Work History
Education
Skills
Certification
MISCELLANEOUS
Timeline
Generic
Sophie Xiong

Sophie Xiong

Winder,GA

Summary

Professional with strong background in medical assisting. Skilled in patient advocacy, healthcare planning, and resource management. Known for effective team collaboration and achieving measurable results. Adaptable to changing needs with robust communication and organizational skills. Reliable and focused on delivering high-quality patient care outcomes.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Care Coordinator

Healthfirst
09.2024 - Current
  • Utilized company software and databases to document services, monitor patient conditions, and ensure HIPAA compliance.
  • Managed patient caseloads with timely follow-ups, interventions, and adjustments to care plans as needed.
  • Built strong partnerships with community organizations to coordinate referrals and expand patient support resources.
  • Assessed patient needs, advocated for their rights, and addressed barriers to care to improve health outcomes.
  • Collaborated with providers to evaluate care plan effectiveness and implement necessary changes based on patient feedback.

Certified Medical Assistant

Physicians Pointe
02.2022 - 09.2024
  • Triaged 20–30 patients daily by collecting vitals, medical history, and inputting data into EMR/EHR systems.
  • Administered medications via intradermal, subcutaneous, and intramuscular routes.
  • Managed prior authorizations for the office, coordinating with insurance and patients for prescriptions, supplies, and treatments.
  • Ordered and tracked lab tests per physician instructions; operated diagnostic equipment including x-ray and EKG.
  • Provided telemedicine support, scheduling virtual appointments, and triaging patients in remote settings.

Certified Medical Assistant

Balanced Life Healthcare Solutions
11.2021 - 02.2022
  • Team member for a Primary Care Physician
  • Performed back-office duties such as rooming patients, obtaining and inputting vitals and medical histories into an EMR, processing of Prior Authorizations for patients
  • Performed front office duties: answering incoming calls, scheduling patients for appointments, verifying insurance, scanning in documents to patients charts, sending referrals out, checking in and taking patient payments
  • Performed COVID questionnaire for veteran services: VES and LHI

Certified Medical Assistant

Milner Vein and Vascular
06.2020 - 11.2021
  • Team member for a Vascular Physician.
  • Presented patient concerns and history to providers efficiently
  • Educated patients on Peripheral Arterial Disease, Venous insufficiency, and Fistulograms.
  • Answered calls, schedule patients, referrals, and communicate with other physicians and hospitals
  • Aided in procedures performed in the office: Angiograms, Vein Ablations and Sclerotherapy

Education

Bachelor of Science - Biology

University of North Georgia
Oakwood, GA
12.2023

Diploma - Medical Assisting

Lanier Technical College
Gainesville, GA
05.2020

Skills

  • Electronic Health Records
  • Patient advocacy/ Patient care
  • Medical terminology understanding/ knowledge
  • Vital signs monitoring
  • Direct patient care/ Patient-focused care
  • Patient education
  • HIPAA compliance
  • Phlebotomy
  • Patient care coordination
  • Prior Authorizations
  • Chronic disease management
  • Clinical documentation

Certification

  • AAMA CERTIFIED No. 2514431
  • BLS
  • CPR
  • Xray

MISCELLANEOUS

  • Traditions Health, May 2024
  • Big Bethel AME Academy, March 2017
  • Park Lane Elementary, February 2017
  • Habitat for Humanity, October 2016
  • Café 458, October 2016
  • Atlantis Fellowship, June 2016
  • Science Olympiad, February 2016
  • Red Cross, September 2015

Timeline

Care Coordinator

Healthfirst
09.2024 - Current

Certified Medical Assistant

Physicians Pointe
02.2022 - 09.2024

Certified Medical Assistant

Balanced Life Healthcare Solutions
11.2021 - 02.2022

Certified Medical Assistant

Milner Vein and Vascular
06.2020 - 11.2021

Bachelor of Science - Biology

University of North Georgia

Diploma - Medical Assisting

Lanier Technical College

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