Morgan Jones
Canby,OR
Summary
Compassionate Care Coordinator with background in patient advocacy and care management. Experience includes working with diverse patient populations, coordinating healthcare services, and ensuring efficient delivery of high-quality care. Strengths entail strong interpersonal skills for liaising between patients, healthcare providers, and insurance companies; and problem-solving abilities for addressing any issues or barriers to care. Previous roles involved improved patient satisfaction rates and streamlined care processes.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Care Coordinator
Oregon Health & Science University (OHSU)
10.2024 - Current
- Managed complex patient caseloads, developing workflow resources to resolve scheduling and insurance issues.
- Managed complex patient caseloads and developed workflow resources, enhancing resolution of scheduling and insurance issues.
- Coordinated scheduling of appointments for various demographics to ensure timely care access.
- Streamlined communications, facilitating clear interactions between patients and healthcare providers.
- Improved clarity of multidisciplinary pediatric surgical care by coordinating between providers, families, and vendors.
- Assisted in discharge planning for patients transitioning out of pediatrics to support continuity of care.
- Contributed to staff meetings focused on improving patient care coordination best practices.
- Educated patients on treatment options and resources, empowering informed decision-making within the healthcare system.
Certified Medical Assistant
Oregon Health & Science University (OHSU)
09.2015 - 10.2024
- Assisted healthcare providers during patient examinations, including vital signs monitoring.
- Administered injections and immunizations according to physician directives.
- Streamlined clinic workflow to enhance services in women's health and pediatric surgery.
- Managed patient records using electronic health systems, improving access and efficiency.
- Managed patient records using electronic health systems to improve access and efficiency.
- Streamlined clinic workflow, enhancing services in women's health and pediatric surgery.
- Conducted diagnostic tests, including EKGs, while adhering to established protocols.
- Contacted pharmacies for prescription submissions and refills to maintain continuity of care.
Certified Medical Assistant
Intermountain Healthcare
03.2014 - 09.2015
- Coordinated patient care for Maternal-Fetal Medicine and Genetics providers, enhancing patient education, facilitating specialty testing, and ensuring accurate clinical documentation.
- Supported healthcare providers during patient examinations and procedures, ensuring thorough assessments and quality care.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Organized and updated medical records, maintaining high standards of accuracy to facilitate effective patient care.
- Oversaw patient records and documentation, ensuring compliance with regulations and accuracy in all entries.
- Prepared and maintained medical records and documentation for accuracy.
- Handled patient records diligently and documentation for accuracy and compliance.
- Performed routine laboratory tests accurately and collected specimens efficiently.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
Certified Medical Assistant
Portland Adventist Medical Center
09.2011 - 03.2014
- Assisted healthcare providers with patient examinations and medical procedures to enhance care delivery.
- Administered medications and vaccinations, ensuring adherence to protocols.
- Ensured timely administration of medications and vaccinations under healthcare provider supervision.
- Managed patient records for accuracy and compliance with regulatory standards.
- Educated patients on treatment plans and medication instructions, enhancing patient comprehension and adherence.
- Collaborated with physicians to optimize patient outcomes during examinations and procedures.
- Collaborated with physicians during examinations and procedures to improve patient outcomes.
- Educated patients on treatment plans and medication instructions to promote understanding.
Education
Master of Public Health (MPH) -
Western Governors University
Salt Lake City, UT10-2026
Bachelor of Science - Healthcare Administration
Western Governors University
Salt Lake City, UT06-2025
Associate of Science -
Portland Community College
Portland, OR01-2020
Certified Medical Assistant (AAMA) -
Concorde Career College
Portland, OR01-2011
Skills
- Operations management
- Care coordination
- Quality improvement
- Workflow enhancement
- Health programs
- Healthcare operations management
- Quality improvement processes
- Critical thinking
- Patient engagement
- Self-direction
- Communication skills
- Workflow optimization
- Caregiver training
- Patient relationship management
- Electronic health records
- Problem solving
- Critical thinking and time management
- Conflict resolution
- Team building
- Organizational skills
- Leadership and communication
- Medical terminology
- Vendor management
- Vendor relationship management skills
- Resource management
- HIPAA compliance
- Standards maintenance
- Records management
- Flow optimization
- Detail orientation
- Medical documentation
Leadership Highlights
Developed workflow documentation and training resources, designed inventory and tracking systems, led process improvement initiatives, coordinated complex multidisciplinary care across internal and external partners, served as a subject matter expert for DME and insurance workflows, identified operational inefficiencies and implemented sustainable solutions, and consistently demonstrated leadership, collaboration, strategic problem-solving, communication, and time management in a high-volume academic healthcare environment.
Certification
- Leadership -- WGU academic credentials -- 3/24/2024
- Strategic Thinking and Innovation-- WGU academic credentials -- 02/26/2024
- Healthcare Management -- -- WGU academic credentials -- 4/11/2023
- CMA AAMA -- American Association of Medical Assistants-- 10/2024
Accomplishments
- Excellence Award -- Principles of Epidemiology-- WGU March 2026
- Excellence Award -- Public Health Finance and Funding -- WGU May 2026
- Excellence Award -- Strategic Training and Development WGU Febuary 2025
Timeline
Care Coordinator
Oregon Health & Science University (OHSU)
10.2024 - Current
Certified Medical Assistant
Oregon Health & Science University (OHSU)
09.2015 - 10.2024
Certified Medical Assistant
Intermountain Healthcare
03.2014 - 09.2015
Certified Medical Assistant
Portland Adventist Medical Center
09.2011 - 03.2014
Master of Public Health (MPH) -
Western Governors University
Bachelor of Science - Healthcare Administration
Western Governors University
Associate of Science -
Portland Community College
Certified Medical Assistant (AAMA) -
Concorde Career College