Kristen P. Sheston
2059 E. Brown Road, Unit 38, Mesa,AZ
Summary
Accomplished senior care professional with over 20 years of experience and a proven track record of success, dedicated to enhancing the quality of life for the elderly population. Expertise in developing and implementing personalized care plans that foster independence and dignity among clients. Seeking a new career challenge within a senior living community or program committed to compassionate service and continuous improvement. Passionate about building meaningful partnerships that prioritize the well-being of seniors and their families.
Overview
19
19
years of professional experience
Work History
Care Coordinator
Cypress Home Care Solutions
06.2025 - 06.2025
- Coordinated intake of new clients, and maintained those relationships throughout service.
- Educated patients and families on care options, resources, and community services available.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Built strong relationships with clients to deliver emotional support and companionship.
- Developed and maintained comprehensive patient care plans using electronic health systems and AI integrations.
- Facilitated communication between patients, families, and caregivers for seamless care transitions.
- Monitored patient progress and adjusted care plans based on evolving needs and feedback.
Regional Marketing Director
Homestead Assisted Living
09.2022 - Current
- Tracked and reported on marketing campaign responses.
- Answered general marketing department inquiries by email, phone, and mail.
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Planned and executed internal and external marketing events.
- Developed and executed marketing plans for trade shows and other events to increase brand awareness.
- Managed workflow between staff, coordinating events, admissions and materials across all departments.
- Continually maintained and improved company's reputation and positive image in markets served.
- Devised content strategy to effectively engage target audiences.
Program Manager
Centerville Community Betterment
06.2019 - 09.2021
- Direct management of staff, household, and 30+ clients for my programs
- Interacted with customers and clients to identify business needs and requirements.
- Coached team members on productivity strategies to accomplish challenging goals.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for case management.
- Devised creative solutions to critical customer and user needs daily.
- Coordinated services and therapy for 30+ residents and managed attendance for scheduled appointments.
- Participated in community events and met with local leaders to develop recreational activities for residents.
- Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
- Communicated regularly with guardians of residents, answering questions and addressing concerns.
- Established and maintained relationships with key stakeholders.
- Advocated for social and community service programs to increase awareness and funding.
- Provided leadership, guidance and support to staff members.
Executive Director
Homestead Assisted Living
03.2007 - 06.2019
- Certified AL manager through Iowa Center for Assisted Living.
- Directly managed 52 room assisted living facility in Southern Iowa with over 45 direct care staff.
- Worked in fast-paced environment with competing demands for time and attention.
- Nurtured relationships and built rapport with families of AL residents, and promptly addressed and resolved issues as they arose.
- Applied reason, logic and advanced problem-solving skills to resolve complex and sensitive issues.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Education
Bachelor’s of Science - Health Care Management
University of Phoenix
Online04-2021
Skills
- Strong leadership experience (50 employees)
- Achieved deficiency-free survey
- Detail oriented multi-tasker
- Proficiency using electronic medical record software and customer relationship managment programs
- Public relations and marketing experience specific to assisted living communities
- Developed positive working partnerships with medical providers and facility vendors
- Planned and executed numerous local events throughout the year to improve resident quality of life and promote the community
- Verbal and written communication
- Team leadership
- Operations management
- Certified Senior Advisor (CSA)®
Timeline
Care Coordinator
Cypress Home Care Solutions
06.2025 - 06.2025
Regional Marketing Director
Homestead Assisted Living
09.2022 - Current
Program Manager
Centerville Community Betterment
06.2019 - 09.2021
Executive Director
Homestead Assisted Living
03.2007 - 06.2019
Bachelor’s of Science - Health Care Management
University of Phoenix