Sonia R Gonzales-Garcia
Austin
Summary
Analytical and dedicated performance-focused professional with over 20 years of customer service experience and 15 years in account management. Proven ability to supervise teams of up to 15 employees while fostering strong relationships with internal and external customers. Expertise in effective collaboration within team environments and engagement with management to drive results. Strong interpersonal and communication skills enhance coordination of work processes, ensuring efficient workflows and high-quality service delivery.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Admin/PIR Coordinator/Travel Coordinator
Texas Commission on Environmental Quality (TCEQ)
Austin, TX, United States
04.2022 - Current
- Handle Public Information Requests (PIR) from the general public.
- Provide customer service by telephone or email regarding information on their Public Information Request (PIR).
- Ensures all Public Information Requests are completed within the time allotted by the State’s guidelines.
- Generate TCEQ’s response letters for each PIR through BOE and email the TCEQ’s response letters to the requestors.
- Serve as back-up receptionist.
- I am the Travel Coordinator for my division. I entered travel requests in CAPPS and route for approval prior to departure. I handle all travel vouchers, reviewing all travelers’ receipts to ensure all travel policies were followed. I input expenses, along with receipts, into CAPPS and ask travelers to certify expenses in CAPPS. Travel Vouchers are then routed through CAPPS to the Travel Auditor for approval for reimbursement.
- Assist in maintaining office supplies for our division.
- Assist in the on-boarding process of new hires for our department, including setting up their office. Ensuring their office phone works, setting up their laptop ensuring it works and contains all the software the new hire will need, and ensuring the new hire can access these systems.
- 40 HRS/WK
- $59,800/yr.
- Supervisor: Greg Harris
Customer Service
SEMCO Aerospace SK SafeTech
Carrollton, TX, United States
10.2021 - 04.2022
- Provide customer service by telephone or email regarding information on their equipment we are serving or services quotes.
- Answered all incoming calls.
- Set up all quotes in Quantum and email to customers for approval.
- Ensure all prepay customers pay for the services we performed on their equipment prior to shipping.
- Train all new hires for Customer Service.
- 40 HRS/WK
- $31,200/yr.
- Supervisor: Miguel Canto
National Account Manager
ROG/ EQ3 Partners/EQ3, LLC.
Argyle, TX, United States
07.2007 - 03.2020
- Provide customer service by telephone or email regarding information about products and services.
- Answered all incoming calls.
- Negotiate prices, discount terms, and transportation arrangements with vendors.
- Placed all list orders and ensured all jobs were submitted correctly, QC’d all jobs, and ensured clients received their orders correctly and in a timely manner.
- Set up all conference calls.
- Invoice jobs for services requested.
- Review all contracts or legal documentation.
- Handled all AR/AP through the accounting system (QuickBooks).
- Prepare POs, reconcile POs with invoices/jobs, and expense reports.
- Maintained contract employees’ hours monthly and report to accounting for payment.
- Provide year-end reports from accounting software (QB) to CPA.
- Prepare and process payroll.
- Calculate and prepare checks for utilities, taxes, and other payments with approval from the owner.
- Comply with federal, state, and company policies, procedures, and regulations.
- Hire, train, and evaluate personnel.
- Perform general office duties such as filing, answering telephones, and handling routine correspondence.
- Set up and maintain the company’s email accounts.
- Set up FTP directories and customers.
- Provide users with technical support for FTP & email issues.
- Transfer customer data/files, per instructions from owner or SOW (Statement of Work).
- Upload mail.dats to Logistics site for quotes.
- Upload manifest to USPS prior to mail entering the postal system.
- Create and submit Informed Delivery Campaigns in the USPS system per customer’s request.
- Work with printers to ensure data arrives on time for customer projects/print campaigns.
- Ensure all postal reports coincide with customer data files after DP processing.
- Create, edit, and/or convert documents, forms, presentations, and marketing materials.
- Create and maintain website material.
- Ensured the customers and the logistic companies have the correct postal documents for load pick-up/job mailing.
- 40 HRS/WK
- $50,000/yr.
- Supervisor: Ronnie Ewers
Education
AAS-CIT - CCNA
Mountain View Community College
Dallas, TX, United States08.2021
Basics - undefined
El Centro Community College
Dallas, TX, United States05.1995
Basics - undefined
Mountain View Community College
Dallas, TX, United States12.1990
High School Diploma - Completed
Justin F. Kimball High School
Dallas, TX, United States06.1990
Skills
- Leadership skills; Supervised up to 15 employees
- Familiar with WordPress
- Customer Service skills
- Detailed-oriented
- Problem solving skills
- Set-up computers and office equipment
- Install computer software and some troubleshooting
- Proficient with FTP (File Transfer Protocol)
- Proficient with WinZip
- Proficient with Windows11
- Proficient with Adobe
- Knowledgeable of SAP (BOE)
- CAPPS
- Data Entry
- Quantum
- Some experience with Photoshop
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint, and Publisher)
- Quick Books Online with 10 yrs of experience
- Operate various office equipment
- 10-key by touch
- Type 50 WPM
- Language spoken English
Certification
- CCNAv7: Introduction to Networks- completed fall 2020
- CCNAv7: Switching, Routing, and Wireless Essentials- completed Spring 2021
- CCNAv7: Scaling Networks- will complete Summer 2021
Languages
Language spoken English.
Timeline
Admin/PIR Coordinator/Travel Coordinator
Texas Commission on Environmental Quality (TCEQ)
04.2022 - Current
Customer Service
SEMCO Aerospace SK SafeTech
10.2021 - 04.2022
National Account Manager
ROG/ EQ3 Partners/EQ3, LLC.
07.2007 - 03.2020
Basics - undefined
El Centro Community College
Basics - undefined
Mountain View Community College
High School Diploma - Completed
Justin F. Kimball High School
AAS-CIT - CCNA
Mountain View Community College