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Maitane Freitas
East Providence,RI
Work Preference
Summary
Dedicated healthcare professional specializing in behavioral health care coordination, crisis intervention, and patient advocacy. Certified in medical assisting, nursing assistance, community health work, and peer recovery support. Skilled in care coordination, case management, and interdisciplinary collaboration to empower underserved populations and enhance community health outcomes.
Overview
3
3
Languages
1
1
Certification
4
4
years of professional experience
Work History
Care Coordinator
Community Care Alliance
Woonsocket, Rhode Island
11.2024 - 07.2026
- Coordinated care plans for clients with diverse needs and challenges.
- Facilitated communication among clients, families, and service teams to improve care coordination.
- Collaborated with healthcare providers to enhance delivery of comprehensive support services.
- Delivered crisis intervention services.
- Conducted initial assessments and evaluations of patients' needs.
- Assisted in the development of discharge plans for clients transitioning out of care programs.
- Provided resources and referrals to enhance client well-being and access services.
- Responded promptly to inquiries from patients regarding their care plans.
Behavioral Health Medical Assistant
East Bay Community Action Program
Barrington, Rhode Island
06.2024 - 04.2026
- Supported healthcare providers during patient examinations and treatment procedures to enhance care delivery.
- Collected patient vital signs and documented medical histories accurately.
- Communicated patient concerns, condition updates, and refill requests to physicians to facilitate timely treatment.
- Managed patient records using electronic health record systems effectively.
- Scheduled appointments and coordinated follow-up care to ensure continuity of patient treatment.
- Participated in team meetings to discuss patient care strategies collaboratively.
- Kept examination rooms clean, stocked with necessary supplies, and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Recorded detailed notes during patient visits to ensure accurate medical records.
CNA
Wrentham Developmental Center
07.2022 - 11.2023
- Assisted clients with personal hygiene to promote comfort and dignity, including shower, tub or bed baths, oral care, hair and skin care, toileting, feedings, and operating mechanical equipment.
- Assisted patients with daily living activities, promoting independence and dignity.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Conducted basic physical assessments on new admissions to provide nursing staff with essential baseline data for patient care planning.
- Promoted infection control practices by adhering to strict hand hygiene procedures and utilizing personal protective equipment.
- Maintained confidentiality of patient information per HIPAA guidelines while effectively communicating critical updates to team members.
Education
Peer Recovery Specialist -
RICARES
Providence, RI08-2026
Community Health Worker -
Rhode Island College
Providence, RI06-2026
Certified Medical Assistant - Medical Assisting
Genesis Center
640 Potters Ave, Providence, RI 0290705-2024
CNA - Certified Nursing Assistant
Alternative Training Center
697 Washington Street, Attleboro, MA 02703 04-2021
General Studies -
Community College of Rhode Island
Warwick, RISkills
- Care coordination
- Patient assessment
- Crisis intervention
- Substance abuse treatment coordination
- Treatment planning
- Crisis management
- Behavioral intervention
- Crisis intervention
- Mental health care assistance
- Healthcare navigation
- Community-based resources
- Clinical documentation
- Electronic health records
- Medical records management
- Insurance verification
- Vital sign monitoring
- Home visiting
- Health education
- Care plan development
- Substance abuse prevention
- Resource advocacy
- Bilingual in Spanish, Portuguese, and Creole(Cape Verdean)
- Compassionate care
- Effective communication
- Communication skills
- Active listening
- Time management
- Team collaboration
- Reliability
- Cultural sensitivity
- Multicultural sensitivity
- Empathy development
- Peer support
- Stress management
- Coping methods
- Motivational interviewing
- Boundary setting
- Behavioral management
- Basic life support
- Risk assessment
- Treatment Planning
- Coping methods
- Stress management
Certification
- 988 Crisis Training 11/2026 CHW CORE 6/2026 MI Training 6/26 Role of Peers 9/25 Peer Recovery Specialist 8/26 Risk/Ethics/Mandatory Reporting 5/26 Suicide Prevention 3/26 NAMI 5/26 Substance Use Disorder 5/26 Intimate Partner Violence 5/26 Behind The Hero 7/26 American Red Cross BLS / First Aid Certified 1/2026 AED Certified Medical Assistant 4/25 RI Licensed CNA 6/2024. Advanced Infection Control for COVID-19 Certification 6/20246; Essentials for Caring for Individuals With Heart Failure Certification 6/2026
Languages
Spanish
Professional
Portuguese
Full Professional
Creole (Cape Verdean)
Native/ Bilingual
Timeline
Care Coordinator
Community Care Alliance
11.2024 - 07.2026
Behavioral Health Medical Assistant
East Bay Community Action Program
06.2024 - 04.2026
CNA
Wrentham Developmental Center
07.2022 - 11.2023
Peer Recovery Specialist -
RICARES
Community Health Worker -
Rhode Island College
Certified Medical Assistant - Medical Assisting
Genesis Center
CNA - Certified Nursing Assistant
Alternative Training Center
General Studies -
Community College of Rhode Island