MEDARDO URDANETA
Bronx
Summary
Compassionate Licensed Master Social Worker (LMSW) with 4+ years in delivering behavioral health, child welfare, and community services to children and families. Expertise includes psychosocial assessments, crisis intervention, counseling, case management, and care coordination. Skilled in developing individualized care and crisis plans, fostering collaboration among schools, healthcare providers, and interdisciplinary teams to enhance family stability and academic success. Bilingual in English and Spanish.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Care Coordinator
Good Shepherd Services
Bronx
05.2022 - Current
- Manage a caseload of up to 25 high-need children and families, providing comprehensive care coordination and family-centered case management.
- Conduct comprehensive biopsychosocial assessments and CANS-NY assessments to identify strengths and needs, develop individualized care plans, and monitor client progress and outcomes.
- Develop, implement, and regularly update individualized Care Plans and Crisis/Safety Plans in collaboration with children, families, and multidisciplinary providers to promote safety, stability, and treatment engagement.
- Coordinate multidisciplinary services across medical, behavioral health, educational, child welfare, and community-based systems to improve continuity of care and reduce barriers to treatment.
- Facilitate referrals and monitor engagement with mental health providers, primary care physicians, specialists, and community organizations, ensuring timely access to services.
- Advocate for families by connecting them with healthcare, housing assistance, public benefits, educational supports, and community resources to promote stability and self-sufficiency.
- Collaborate with schools, healthcare providers, and multidisciplinary teams to support treatment planning, care coordination, and positive client outcomes.
- Maintain timely, accurate, and compliant documentation, including comprehensive assessments, Care Plans, Crisis Plans, progress notes, and service documentation, in accordance with agency, Medicaid, and regulatory standards.
MSW Intern - Family Counseling for School Success
Good Shepherd Services
Bronx
09.2025 - 05.2026
- Provided individual, family, and caregiver counseling to children and adolescents experiencing behavioral, emotional, academic, and family-related challenges using trauma-informed, strengths-based, and culturally responsive interventions.
- Conducted comprehensive psychosocial assessments, risk assessments, crisis intervention, safety planning, and ongoing therapeutic support to promote emotional well-being and family stability.
- Developed individualized treatment goals and family service plans, monitoring client progress and adjusting interventions based on identified needs.
- Coordinated referrals and collaborated with behavioral health providers, schools, primary care providers, ACS, and community-based organizations to ensure continuity of care and comprehensive service delivery.
- Conducted home visits, school visits, and family sessions, engaging caregivers and school personnel in treatment planning and care coordination.
- Facilitated family engagement by providing psychoeducation, advocacy, and resource navigation to strengthen caregiver involvement and improve client outcomes.
- Maintained timely and accurate clinical documentation, including progress notes, PROMIS reports, psychosocial assessments, treatment documentation, and service plans, in accordance with agency and regulatory standards.
Preventive Case Planner Intern
Good Shepherd Services
Bronx
09.2024 - 05.2025
- Managed a caseload of high-risk ACS-referred children and families experiencing mental health disorders, family instability, trauma, domestic violence, and substance use concerns.
- Conducted comprehensive biopsychosocial assessments, ongoing risk assessments, crisis intervention, safety planning, and case monitoring to ensure child safety and family stability.
- Provided individual, family, and group counseling using trauma-informed, strengths-based, and evidence-based interventions to address behavioral, emotional, and family functioning needs.
- Developed and monitored Family Assessment and Service Plans (FASPs), collaborating with families to establish measurable goals and promote successful outcomes.
- Coordinated multidisciplinary services with ACS, schools, healthcare providers, behavioral health clinicians, substance use treatment programs, and community-based organizations to ensure continuity of care.
- Supported immigrant and asylum-seeking families by facilitating access to healthcare, insurance, school enrollment, public benefits, legal resources, and community services.
- Facilitated referrals to hospitals, outpatient mental health providers, substance use treatment programs, and other specialized services while monitoring client engagement and treatment progress.
- Maintained timely, accurate, and compliant documentation, including FASPs, progress notes, assessments, safety plans, and case records, in accordance with ACS and agency standards.
Peace Officer
CUNY Public Safety - Bronx Community College
Bronx
01.2018 - 01.2022
- Responded to campus emergencies and behavioral health crises using de-escalation, crisis intervention, and conflict resolution techniques.
- Assisted students, faculty, staff, and visitors while maintaining a safe and supportive campus environment.
- Collaborated with campus administrators, local law enforcement, EMS, and emergency responders during critical incidents.
- Prepared detailed incident reports and maintained accurate documentation in accordance with departmental policies.
- Conducted routine campus patrols, safety assessments, and security checks to promote a secure learning environment.
- Provided crisis support and referred individuals to appropriate campus and community resources when needed.
- Demonstrated sound judgment, professionalism, and effective decision-making in high-pressure situations.
- Maintained confidentiality while interacting with diverse populations from various cultural and socioeconomic backgrounds.
School Social Worker Intern
Children's Aid
The Bronx
09.2019 - 05.2020
- Conducted psychosocial assessments and developed individualized intervention plans to support students’ social-emotional well-being and academic success.
- Conducted psychosocial assessments and developed individualized intervention plans, enhancing students' social-emotional well-being and supporting academic success.
- Facilitated psychoeducational groups that improved students' emotional regulation, coping skills, conflict resolution, and social skills development.
- Collaborated with teachers, administrators, school counselors, and multidisciplinary teams to address academic, behavioral, and mental health concerns.
- Collaborated with teachers, administrators, and multidisciplinary teams to effectively address academic, behavioral, and mental health concerns.
- Coordinated referrals to community-based mental health and social service providers to ensure continuity of care.
- Maintained timely, accurate documentation and participated in case conferences, team meetings, and service planning.
Education
Master of Social Work (MSW) - Advanced Practice Bilingual (Spanish/English) Program
Lehman College
The Bronx, New York 09.2024 - 06.2026
Bachelor of Arts - Social Work (Cum Laude)
Lehman College
The Bronx, New York 09.2018 - 01.2021
Associate of Arts - Human Services
Bronx Community College
The Bronx, New York 09.2016 - 06.2018
Skills
- Psychosocial Assessment
- Comprehensive Assessments
- Crisis Intervention
- Risk Assessment & Safety Planning
- Individual, Family & Group Counseling
- Trauma-Informed Care
- Care Coordination
- Case Management
- Behavioral Health Coordination
- Treatment Planning & Care Planning
- Clinical Documentation (PROMIS, FASP)
- Multidisciplinary Team Collaboration
- Community Resource Navigation
- Family Engagement
Certification
- Licensed Master Social Worker (LMSW), Connecticut, #12373
- Licensed Master Social Worker (LMSW), New York
- CANS-NY Certified
- Mandated Reporter, New York State
- CASAC-T, Credentialed Alcoholism and Substance Abuse Counselor - Trainee
Locations
- Bronx, NY
- Connecticut
Timeline
MSW Intern - Family Counseling for School Success
Good Shepherd Services
09.2025 - 05.2026
Preventive Case Planner Intern
Good Shepherd Services
09.2024 - 05.2025
Master of Social Work (MSW) - Advanced Practice Bilingual (Spanish/English) Program
Lehman College
09.2024 - 06.2026
Care Coordinator
Good Shepherd Services
05.2022 - Current
School Social Worker Intern
Children's Aid
09.2019 - 05.2020
Bachelor of Arts - Social Work (Cum Laude)
Lehman College
09.2018 - 01.2021
Peace Officer
CUNY Public Safety - Bronx Community College
01.2018 - 01.2022
Associate of Arts - Human Services
Bronx Community College
09.2016 - 06.2018