Deborah Ann Drummondo
Aiea
Summary
Dedicated Community Social Worker with a proven track record of helping patients navigate their medical care while working to achieve ultimate wellness. Adept at understanding different medical and social service programs and strong advocates in addressing the social determinants of health in the underserved population. Committed and passionate to helping patients and families during difficult times by ensuring that they get the proper care and resources to meet their needs.
Overview
33
33
years of professional experience
1
1
Certification
Work History
QUEST Integration -Care Coordinator
HMSA
10.2021 - Current
- Conduct follow-ups every 90 days and collaborate with members, their primary care physicians, and families to develop person-centered Health Action Plans (HAP).
- Offer information and referrals for dental, social, behavioral, and Adult Protective Services (APS) in collaboration with Health Coordinators as needed.
- Performs outreach, offers educational resources, coordinates care, supports closing care gaps, and connects members with relevant community services to address social determinants of health (SDOH).
- Collaborates with healthcare and community professionals to optimize health outcomes, member satisfaction, and overall well-being.
- Maintain accurate documentation of reports and communications in Aerial 2.0, and monitor member progress.
- Assist members in navigating the healthcare system and address gaps or issues related to services and prescriptions.
- Support and follow up with members during care transitions, such as from hospital or Skilled Nursing Facility/Rehabilitation to home.
- Perform screenings to identify and address barriers to health.
Community Health Worker
HMSA BCBS OF HAWAII
Honolulu, HI
10.2021 - 08.2023
- Manage assigned caseloads of DSNP members and coordinate health plans with members, their families, and providers to promote health, recovery, and wellness.
- Advocate for the best interests of members and families to ensure their needs and choices are accurately represented and supported, and that timely care and services are delivered.
- Perform screenings and assessments (HRA, HAP call, and ICP) to evaluate health risk factors and barriers to appropriate care, and make referrals to LTSS, SCHN, CIS, Transportation, Carelon, and other community resources as needed.
- Communicate and collaborate with members and families to identify key health concerns and develop options for removing barriers that affect service delivery, member satisfaction, costs, and community health.
- Provide health education, resources, referrals, and connections to community health services.
- Guide members with complex health cases in navigating healthcare systems, conducting face-to-face or telehealth visits when consented to by members.
- Perform other miscellaneous responsibilities and duties as assigned or directed.
Community Health Social Service Coordinator
Kalihi Palama Health Center
Honolulu, HI
01.2019 - 10.2021
- Case Management
- Provide individuals, families, and groups with the psychosocial support needed to cope with chronic, acute, or terminal illnesses. Advised family caregivers, provide patient education and counseling, and manage internal referrals for other services. Provide care and case management or interventions to promote health, prevent disease, and address barriers to access to healthcare.
- Community Resource Navigator
- Help the patient access community services specific to their needs. Collaborate with medical providers and the management team by creating community outreach programs and activities. Design outreach programs that will promote, maintain and improve the health of the patients and their families.
- Coordinate and conduct a community needs assessment survey for 60 years old and above patients of KPHC.
- Program Coordinator
- Manage, coordinate and oversee different projects
- Prepare financial statements and maintain records pertaining to program activities.
- Purchase and monitor approved PO for supplies needed by the staff and program.
- Schedule program work, oversee program activities, coordinate the activities of the program, and set priorities for managing the program.
- Program Eligibility Specialist
- Assist patients in overall social services such as referrals, follow-ups, and assist in applications for DHS, Healthcare Insurance both Medicaid and Medicare;
- Conduct eligibility determination of services to the uninsured; coordinate transportation for patients;
- Coordinate housing referrals to the community partner organization and the City and County of Honolulu housing programs.
- Interviews clients to determine client's needs for a wide range of housing, health, social, and financial services.
- Reviews and analyzes client information using comprehensive assessment tools to screen the client for eligibility for benefits and services to meet the client's multifaceted needs.
MSW Student Intern
Catholic Charities Hawaii
Honolulu, HI
05.2019 - 08.2020
- Intake, Information, and Referral
- Provides assistance and/or information to individuals through a wide scope of services; receives calls and walk-ins for assessment and referral to CCH programs or other appropriate programs in the community; also provides clothing, food, and hygiene items.
- Provide information and referral assistance regarding available support from appropriate social service agencies and / or community programs.
- Maintained accurate daily logs, outcome reports, and client files, ensuring compliance with protocols of the CCH programs.
- Assume other responsibilities as assigned—processes paperwork for new clients efficiently and following protocols.
Community Dental Health Coordinator/ Expanded Duty Dental Administrative Assistant
Kalihi Palama Health Center
Honolulu, HI
06.2003 - 01.2019
- Navigate patients through the system and community services, helping diverse patients of KPHC overcome barriers that prevent them from accessing and benefiting from oral health services.
- Assist patients through eligibility determination and help access healthcare insurances- Medicaid, and Medicare.
- Facilitate community outreach work to DOE schools in the Honolulu District to promote oral health education and community sealants program.
- Create oral health education materials for pregnant women and children to increase awareness of the importance of oral health care.
- Perform administrative duties and operations of the Downtown dental department.
- Perform auxiliary duties in the dental department when the need arises.
- Coordinates all aspects of services related to the dental community program (screenings, portable services, health fairs, outreach, etc.
Community Development Officer
Pearl S. Buck, International
Pampanga
01.1993 - 05.2000
- Monitor grants funding and projects of UNICEF and Asian Development Bank (ADB).
- Collaborate with the local Social Service agencies and the Department of Health in the region.
Education
Master of Social Work - Health and Medical
Thompson School of Social Work and Public Health- University of Hawaii at Manoa
Honolulu, HI05-2021
Bachelor of Arts - Public Health
Thompson School of Social Work and Public Health - UH Manoa
Honolulu, HI12-2017
Bachelor of Science - Psychology
Lyceum University of the Philippines
Manila, AR04-1991
Skills
- Strong organizational, leadership and time-management skills
- Diagnostic assessment
- Clinical strengths-based assessment
- Legal aid services
- EMR/EHR
- Clinical documentation standards
- Health clinics
- Working with individuals with mental health conditions
- Social work practice standards
- Community resource coordination
- Treatment planning in health services social work
- Informed consent procedures implementation
- Compassionate demeanor with patients of all ages and conditions
- Care conference participation
- Community resource coordination in health services social work
- Working with individuals from underserved communities
- Organizational skills
- Excellent communication skills, including ability to explain medical concepts to patients in understandable language
- Safety planning
- Social work care coordination
- Housing assistance programs
- Psychosocial assessment
- Clinical social history assessment
- HIPAA implementation
- Strengths-based treatment planning
- Crisis intervention
- Mental health services
- State healthcare regulations
- Substance abuse treatment compliance
- Case management
- Program Development
- Working with individuals with substance use disorders
- Treatment plan development
- Working with individuals with chronic illnesses
- Clinical quality assurance standards
- Case Management and Coordination
- CMS regulatory compliance
- Substance use treatment centers
- Attention to detail
- Clinical risk management policies
- Patient progress monitoring
- Cognitive assessment
- Clinical needs assessment
- Electronic health records (EHR) management
- Working with individuals with physical disabilities
- Food banks
- Care planning in social services
- Working with the veteran population
- Clinical ethical guidelines
- Risk assessment integration in treatment planning
- Clinical cultural competency standards
- Medical social work
- Health status assessment
- Community Health Education and Promotion Skills
- Social work
- Behavioral interventions
- Communication and Cultural Competency
Affiliations
- SSWLHC- Society for Social Work Leadership in Healthcare- (Member, 2020-Present)
- NASW - National Association of Social Workers - Hawaii Chapter - Member
- NPHA - National Public Health Association - (Member, 2018-Present)
- HOHC- Hawaii Oral Health Coalition- (Member- 2017-Present)
Certification
- Hawaii Kolea- Medicaid Health Insurance Navigator Training June 2021
- Hawaii Kolea- Medicaid Health Insurance Navigator Training June 2020, Med-Quest Kapolei Office
- Community Navigator Training Certificate April 2021
- Community Navigator Training Certificate April 2021, United Healthcare 1132 Bishop St #400, Honolulu, HI 96813
- Hawaii Drivers License June 2022 to July 2030
- LSW November 2025 to June 2028
- LSW -3413
- Medicare Training Certificate January 2020 to May 2020
- SW 680 Introduction to Medicare Training Certificate May 2020, Thompson School of Social Work and Public Health University of Hawaii- Manoa Gartley Hall, 2500 Campus Rd, Honolulu, HI 96822
- LMSW
Languages
English/Tagalog - Expert
Timeline
QUEST Integration -Care Coordinator
HMSA
10.2021 - Current
Community Health Worker
HMSA BCBS OF HAWAII
10.2021 - 08.2023
MSW Student Intern
Catholic Charities Hawaii
05.2019 - 08.2020
Community Health Social Service Coordinator
Kalihi Palama Health Center
01.2019 - 10.2021
Community Dental Health Coordinator/ Expanded Duty Dental Administrative Assistant
Kalihi Palama Health Center
06.2003 - 01.2019
Community Development Officer
Pearl S. Buck, International
01.1993 - 05.2000
Bachelor of Arts - Public Health
Thompson School of Social Work and Public Health - UH Manoa
Bachelor of Science - Psychology
Lyceum University of the Philippines
Master of Social Work - Health and Medical
Thompson School of Social Work and Public Health- University of Hawaii at Manoa
Additional Information
Authorized to work in the US for any employer