Stefanie Hunter
Tampa
Summary
Compassionate and bilingual healthcare professional with progressive experience in patient care coordination, case management support, and direct patient care. Recognized for building trust with patients, coordinating services across interdisciplinary teams, and helping individuals navigate complex healthcare systems with clarity and confidence. Strong background in needs assessment, care planning support, documentation, resource coordination, and patient advocacy, with a consistent focus on improving access, continuity of care, and the overall patient experience.
Overview
12
12
years of professional experience
Work History
Care Coordinator
Sunshine Health Plan
Tampa, FL
12.2020 - Current
- Coordinated patient care services across interdisciplinary teams to support timely, patient-centered care and continuity of services.
- Assessed patient needs and helped develop individualized care plans aligned with clinical goals, member needs, and available community resources.
- Served as a liaison between patients, providers, and support services to resolve concerns, reinforce treatment plans, and improve communication.
- Monitored patient progress, documented updates accurately, and escalated barriers to care to support appropriate follow-up and intervention.
- Assisted patients in navigating healthcare services, appointments, and available support programs to promote access to appropriate care.
- Maintained detailed case documentation and communicated status updates to internal teams to support care coordination and service follow-through.
- Supported care transitions by helping coordinate services and resources needed to maintain continuity across different stages of care.
- Contributed to workflow improvements that reduced delays in service access and strengthened the overall care coordination process.
Lead Manager
Value Pawn & Jewelry
Tampa, FL
10.2017 - 12.2020
- Managed high-volume daily operations while maintaining organized workflows, accurate records, and compliance with company policies and service standards.
- Supervised staff scheduling, task delegation, and day-to-day performance to ensure smooth operations and consistent customer service.
- Trained and supported team members to improve onboarding, communication, accountability, and overall operational efficiency.
- Resolved customer concerns professionally and efficiently, demonstrating strong problem-solving, service recovery, and relationship-building skills.
- Maintained detailed transaction and inventory records, supporting accuracy, accountability, and effective loss prevention practices.
- Monitored store performance and helped implement process improvements to strengthen workflow consistency and team productivity.
- Coached staff on performance expectations and process consistency, strengthening team effectiveness in a fast-paced environment.
Certified Nursing Assistant
Woodbridge Health Care
Tampa, FL
11.2014 - 06.2017
- Supported patients with activities of daily living while preserving dignity, comfort, and safety.
- Assisted with bathing, dressing, grooming, mobility, feeding, and repositioning based on individual care needs.
- Observed and documented changes in patient condition, reporting relevant updates to nursing staff to support timely care decisions.
- Monitored vital signs and helped identify changes requiring prompt clinical attention.
- Collaborated with nurses and caregivers to carry out individualized care plans and respond to patient needs effectively.
- Provided compassionate support to patients and families while helping maintain a clean, safe, and supportive care environment.
Education
Associate of Science - Medical Coding and Billing
Ultimate Medical Academy
Tampa, FL05-2016
Skills
- Bilingual English-Spanish patient communication
- Patient-centered care coordination and advocacy
- Strong documentation and care planning support
- Effective collaboration across interdisciplinary teams
- Trusted relationship builder with patients and families
- Patient Care Coordination
- Case Management Support
- Needs Assessment
- Care Planning
- Care Transitions
- Resource Coordination
- Patient Advocacy
- Bilingual Patient Communication
- Patient Education
- Medical Documentation
- Interdisciplinary Collaboration
- Healthcare Compliance
- Workflow Improvement
- Cultural Sensitivity
Languages
Fluent in English and Spanish
Timeline
Care Coordinator
Sunshine Health Plan
12.2020 - Current
Lead Manager
Value Pawn & Jewelry
10.2017 - 12.2020
Certified Nursing Assistant
Woodbridge Health Care
11.2014 - 06.2017
Associate of Science - Medical Coding and Billing
Ultimate Medical Academy