PROFESSIONAL SUMMARY
Overview
Work History
Education
Skills
Certification
Languages
Timeline

Natalie Menchaca

Sutter Easy Bay Medical Foundation- Urgent Care
Oakley,CA
1
Language
1
Certification
5
years of professional experience

Seven-year experienced Medical Assistant with extensive knowledge of medical standards, policies and procedures. Strong dedication to patient care, administrative excellence and confidentiality. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to a deadline-driven environment.

Experienced with emergency communication systems and crisis response protocols. Utilizes excellent multi-tasking and decision-making skills to ensure efficient dispatch operations. Knowledge of maintaining clear communication channels and supporting law enforcement with critical information.

Work History

Care Coordinator

1 Year 5 Months
Sutter Easy Bay Medical Foundation- Palliative Care | 03.2025 - Current
  • Serve as the primary point of contact for patients, families, caregivers, and interdisciplinary team members, providing compassionate support and timely communication throughout the palliative care process.
  • Coordinate patient appointments, home visits, and provider schedules while maintaining flexibility to accommodate urgent care needs.
  • Triage a high volume of incoming phone calls, assess the urgency of patient and family concerns, and relay critical clinical information to nurses and providers for appropriate intervention.
  • Triage high volume of incoming phone calls, assess urgency of patient and family concerns, and relay critical clinical information to nurses and providers for timely intervention.
  • Coordinate patient appointments, home visits, and provider schedules, adapting to urgent care needs to ensure timely access to services.
  • Utilize knowledge of local geography to schedule provider travel efficiently, enhancing daily patient coverage.
  • Collaborate closely with physicians, nurse practitioners, registered nurses, social workers, and other interdisciplinary team members to ensure continuity of patient-centered care.
  • Maintain accurate patient records while ensuring compliance with HIPAA, organizational policies, and confidentiality standards.
  • Prioritize multiple competing tasks in a fast-paced healthcare environment while maintaining accuracy, professionalism, and attention to detail.

Certified Medical Assistant

5 Years 5 Months
Sutter Easy Bay Medical Foundation- Urgent Care | 03.2021 - Current
  • Provided compassionate care, prioritizing care and discharge instructions and tasks ensuring a positive patient experience.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Streamlined communication among healthcare providers to enhance decision-making speed.
  • Improved workspace safety through strict adherence to infection control protocols.
  • Streamlined communication between healthcare providers, facilitating timely decision making.
  • Work independently utilizing problem solving skills to manage multiple tasks, following established policy/procedures.
  • Developed concise smart phrase template for department. ensuring accurate and efficient documentation.

Education

Clinical Medical Assisting Certificate - Medical Assisting

Contra Costa Medical Career College | Antioch, CA | 06-2018

Associate of Arts - Liberal Arts: Behavioral Science and Social Science

Los Medanos College | Pittsburg, CA | 05-2016

Associate of Science - Administration of Justice

Los Medanos College | Pittsburg, CA | 05-2016

Skills

Care plan coordination
Case management
Policy compliance
Coordinate and modify department schedule
Software proficiency
Task prioritization
Workflow optimization
Time management
Problem resolution
Analytical thinking
Decision Making
Cross-department collaboration
Bilingual: English/ Spanish
Effective communication
Communication skills
Interpersonal skills
Active listening
Conflict resolution
Patient advocacy
Organizational management
Decision Making

Certification

  • NCCT Certification, 1140058, 2025-08-06
  • Basic Life Support Certification, 2026-08-06- 271266101401

Languages

Spanish
Native or Bilingual

Timeline

Care Coordinator

Sutter Easy Bay Medical Foundation- Palliative Care
03.2025 - CurrentRead More

Certified Medical Assistant

Sutter Easy Bay Medical Foundation- Urgent Care
03.2021 - CurrentRead More

Los Medanos College

Associate of Science from Administration of Justice
Read More

Contra Costa Medical Career College

Clinical Medical Assisting Certificate from Medical Assisting
Read More

Los Medanos College

Associate of Arts from Liberal Arts: Behavioral Science and Social Science
Read More
Natalie Menchaca