Kesha Spivey
Chicago,IL
Summary
Care Coordinator with experience in weekly shift scheduling, payroll processing, insurance verification, and confidential records management. Handles patient inquiries by phone and email, supporting care plan implementation. Maintains accurate service delivery through organized communication and detailed documentation.
Overview
22
22
years of professional experience
Work History
Care Coordinator
Addus Homecare
Chicago, Illinois
10.2022 - Current
- Strategically coordinate and manage employee scheduling in alignment with individualized client care plans established during intake, ensuring seamless service delivery of care.
- Oversee and execute weekly payroll processing for all caregivers with a degree of accuracy, timeliness, and attention to detail.
- Maintained confidential client records with accuracy and care. and handled sensitive client information carefully.
- Responded promptly to inquiries from patients regarding their care plans via email and phone calls.
Front Desk Agent
Americas Best Eyeglasses
Cicero, Illinois
11.2021 - 10.2022
- Greeted patients and coordinated eye exam scheduling for optical services.
- Managed customer check-in process and validated insurance and patient information.
- Organized appointment calendars with optometrists and optical staff.
- Organized and assembled patient charts for scheduled visits to ensure proper documentation and preparation.
- Handled incoming calls and routed inquiries to store associates.
Shift Supervisor
CVS Pharmacy
Chicago, IL
12.2004 - 03.2021
- Executed opening and closing procedures, ensuring accurate till balances.
- Answered customer questions and concerns, providing helpful support.
- Supported store management in maintaining service and quality standards.
- Kept production areas clean and organized to reduce hazards and delays.
- Monitored pricing, inventory counts, and supply levels to ensure operational readiness.
Education
High School Diploma -
Dusable High School
Chicago, IL08-1997
Skills
- Care plan coordination
- Care plan documentation
- Electronic records management
- Insurance verification
- Payroll accuracy
- Shift scheduling
- Customer service excellence
- Effective communication
- Conflict resolution
- documentation practices
Personal Information
Title: Shift Supervisor
Timeline
Care Coordinator
Addus Homecare
10.2022 - Current
Front Desk Agent
Americas Best Eyeglasses
11.2021 - 10.2022
Shift Supervisor
CVS Pharmacy
12.2004 - 03.2021
High School Diploma -
Dusable High School