Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Essence Dolmo

Bronx,NY

Summary

Patient-focused Care Coordinator equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts. I am also an experienced nursing professional bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Care Coordinator

Memorial Sloan Kettering Hospital
NY, New York
10.2021 - Current
  • Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
  • Educated clients on available resources and services within their communities.
  • Responded promptly to inquiries from patients regarding their care plans.
  • Coordinated with other health professionals to develop individualized plans of care for patients.
  • Scheduled appointments for clients with appropriate medical specialists.
  • Actively participated in staff meetings discussing best practices in patient care coordination.
  • Provided emotional support to patients dealing with difficult health issues.

COVID-19 Vaccination Registrar

New York-Presbyterian Columbia University Irving Medical Center
New York, NY
02.2021 - 07.2021
  • Greeting patients while offering assistance
  • Informing patients about the COVID-19 vaccination process and answering their questions
  • Checking in patients for their vaccination appointments
  • Making and rescheduling appointments in EPIC
  • Verifying insurance
  • Providing administrative assistance.

Physical Therapy Aide

Throggs Neck Multi Care, PC
Bronx, NY
09.2020 - 01.2021
  • Assisting with patient intake
  • Explaining exercises and therapies to patients
  • Preparing and cleaning equipment
  • Preparing heating and cooling packs
  • Monitoring and assisting patients with their exercises
  • Reporting and assisting with patient progress notes.

Patient Experience Representative

Boston Children’s Hospital
Boston, MA
06.2019 - 07.2020
  • Performing administrational duties for the department of Cardiology Pediatric inpatient unit
  • Greeting incoming patients in person or via telephone
  • Redirecting calls to the appropriate doctor, nurse, or hospital provider
  • Organizing patient charts and filing paperwork
  • Providing patient medical information to hospital providers
  • Working with charge nurses and clinical staff to ensure proper admission and discharge protocols
  • Faxing prescriptions
  • Verifying insurance eligibility.

Shift Manager, Barista, Barista Trainer

Starbucks
Boston, MA
09.2016 - 09.2019
  • Maintaining great customer relations while delivering drinks
  • Cleaning work environment and seating area
  • Training incoming new hires
  • Acquiring cash management skills while closing the store.

Education

Bachelor’s Degree - Nursing

Helene Fuld College of Nursing
05-2024

Associate Degree - General Studies

Bunker Hill Community College
05.2020

Skills

  • Familiar with Medical Terminology
  • Knowledgeable of EPIC, Patient Flow and Power Chart systems
  • Communication Skills (Written, Oral, Interpersonal)
  • Leadership Qualities / Fast Learner
  • Management Skills
  • Excellent Customer Relations
  • Familiar with Microsoft systems
  • Ability of Multi-tasking in a fast paced environment
  • Bilingual (English & Spanish)
  • Ability to type 40 wpm
  • Positive Attitude and Strong Work Ethic
  • EPIC Certified
  • Organizational Skills
  • Scheduling
  • Care Planning
  • Patient Education
  • Multidisciplinary Team Collaboration

Certification

American Heart Association - BLS Certification, July 2020

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Care Coordinator

Memorial Sloan Kettering Hospital
10.2021 - Current

COVID-19 Vaccination Registrar

New York-Presbyterian Columbia University Irving Medical Center
02.2021 - 07.2021

Physical Therapy Aide

Throggs Neck Multi Care, PC
09.2020 - 01.2021

Patient Experience Representative

Boston Children’s Hospital
06.2019 - 07.2020

Shift Manager, Barista, Barista Trainer

Starbucks
09.2016 - 09.2019

Bachelor’s Degree - Nursing

Helene Fuld College of Nursing

Associate Degree - General Studies

Bunker Hill Community College

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Essence Dolmo