Coral Ureno
Bakersfield,CA
Summary
Dedicated and results-driven supervisor with a proven track record of process improvement, managing, and developing teams. Strong communication and interpersonal skills to collaborate with cross-functional teams and deliver outstanding service. Passionate about continuous learning and professional development while contributing to the success of an organization.
Overview
10
10
years of professional experience
Work History
Insurance Services Supervisor
Embark Behavioral Health
Bakersfield, CA
01.2024 - 01.2026
- Supervised a team of Insurance Services Specialists, ensuring insurance billing goals were met as defined by department KPI's.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Ensured timely and accurate weekly submission of insurance claims for all programs to protect revenue stream.
- Reviewed and approved Specialist recommendations on adjustments and refunds within the required timelines.
- Monitored accounts to identify complex billing issues and assisted the team with follow-up efforts in Avea Office for resolution.
- Oversaw and ran aging reports, open claims with payments reports, and daily queues reporting, ensuring timely and accurate management.
- Ensured timely and accurate responses on family and operational inquiries routed to the Insurance Services team.
- Coordinated regular team meetings to discuss challenges and provide feedback for problem-solving with insurance billing and A/R issues.
- Conducted regular performance evaluations, providing constructive feedback to enhance employee skills.
- Demonstrated commitment to the organization's core values, led by example, and fostered a culture of excellence.
Clinical Manager
Priority Urgent Care
Bakersfield, CA
06.2017 - 01.2024
- Oversaw daily clinical operations, including staffing, scheduling, and patient flow management.
- Collaborated with the administrative team to optimize operational efficiency, streamline processes, and improve patient satisfaction.
- Allocated resources effectively to ensure sufficient staffing levels and the availability of necessary equipment and supplies.
- Conducted interviews and completed the onboarding process.
- Trained and mentored staff, conducted performance evaluations, and provided ongoing feedback.
- Successfully managed clinic operations during periods of change or growth by adapting processes as needed.
- Conducted quarterly staff meetings to inform of any/ all changes and resolve issues affecting operational effectiveness.
- Developed and implemented quality control measures to ensure compliance with healthcare regulations and standards.
- Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
Medical Assistant
Priority Urgent Care
Bakersfield, CA
01.2016 - 06.2017
- Administered patient care by performing routine clinical tasks and assisting in examinations.
- Coordinated patient flow, scheduling appointments, and managing medical records efficiently.
- Patient data entry into EMR system, insurance collection, and verification of benefits.
- Processed referrals, submitted authorizations to insurance, and submitted medical records to insurance companies and facilities.
Education
Certificate - Medical Assistant -
UEI College
Bakersfield, CA09-2015
Skills
- Goal oriented
- Organizational skills
- Effective communication
- Attention to detail
- Self-Motivated and Disciplined
- Problem-Solving
- Teamwork and collaboration
- Time management
- Adaptability
- Conflict resolution
- Customer service
- Staff Development
- Bilingual English/ Spanish
Timeline
Insurance Services Supervisor
Embark Behavioral Health
01.2024 - 01.2026
Clinical Manager
Priority Urgent Care
06.2017 - 01.2024
Medical Assistant
Priority Urgent Care
01.2016 - 06.2017
Certificate - Medical Assistant -
UEI College