Coral Valenzuela
Jeffersonville,IN
Summary
Dynamic Customer Service Representative with proven expertise at Unifycx, excelling in conflict resolution and active listening. Recognized for enhancing customer satisfaction through effective complaint handling and relationship building. Adept at managing high call volumes while maintaining professionalism, resulting in successful retention of clients and improved service quality.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Unifycx
05.2020 - Current
- Collaborated with team members to streamline processes and improve service quality.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Retained customers considering cancellation by addressing their concerns, offering alternative solutions, and showcasing the value of our products and services.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Central Falls Jr/SR High School
Central Falls, RI06-1987
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Payment processing
- Professional telephone demeanor
- Call center operations
- Product knowledge
- Live chat support
- Customer education
- Key holder experience
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Timeline
Customer Service Representative
Unifycx
05.2020 - Current
High School Diploma -
Central Falls Jr/SR High School