Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Coral Young

Millville,MA

Summary

Friendly and dependable service leader with strong customer service experience in fast-paced environments. Skilled in phone communication, payment handling, and creating a welcoming experience for clients and coworkers alike. Eager to continue growing, as well as developing new skills.

Overview

4
4
years of professional experience

Work History

Service Leader

Hannaford
Uxbridge, Massachusetts
04.2022 - Current
  • Performed customer service duties such as greeting customers, answering questions, and resolving complaints.
  • Monitored employee performance and provided guidance when needed.
  • Collaborated with other team members to complete tasks quickly and efficiently.
  • Operated cash registers, handling cash, credit, and debit transactions accurately.
  • Answered and transferred phone calls in a friendly and efficient manner.
  • Provided training to new employees on company policies, procedures, and job duties.
  • Supervised team members during shifts to ensure smooth operations.

Drink Maker

Mendon Nutrition
Mendon, Massachusetts
10.2024 - 02.2025
  • Assisted customers in selecting drinks based on dietary preferences.
  • Monitored inventory levels of ingredients and supplies regularly.
  • Educated customers about the health benefits of various ingredients.
  • Provided excellent customer service by engaging in friendly conversation with guests.
  • Performed opening, closing duties including sanitation tasks before, and after shift.
  • Took over the phone orders and prepared them in a timely fashion.
  • Constantly kept the shop clean by sweeping, mopping, wiping down counters, putting away dishes, and making sure it looked pleasant to the customer eye.
  • Always posted on social media to boost customer activity as well as help the manager come up with new specialty drinks and ideas for the shop.

Education

Associate of Science - Environmental Science

Community College of Rhode Island
Warwick, RI

Some College (No Degree) - Psychology

Bay Path University
Longmeadow, MA

Skills

  • Customer service and client communication
  • Employee training and teamwork
  • Phone etiquette and customer education
  • Problem-solving and conflict resolution
  • Work well under pressure and multitask efficiently
  • Basic filing, organization, and record-keeping
  • Handling payments and transactions, as well as performing audits
  • Strong work ethic and reliability

Affiliations

  • Animal conservation enthusiast with a passion for marine life
  • Fitness and wellness
  • Traveling and exploring new environments

Accomplishments

  • Employee of the Month - Hannaford (March 2024)
  • Top-Tipped Employee - Mendon Nutrition
  • Introduction to Sharks - Certificate of Achievement, Taipei Medical University
  • American Citizenship Award - Certificate awarded for outstanding leadership, volunteer work in the school and community, and respectful behavior towards others (May 2023)
  • Certificate of School Committee Recognition - Awarded for founding a student led mental health club and improving school culture by promoting awareness and improving school culture by fostering support and acceptance April 2023)

References

References available upon request.

Timeline

Drink Maker

Mendon Nutrition
10.2024 - 02.2025

Service Leader

Hannaford
04.2022 - Current

Associate of Science - Environmental Science

Community College of Rhode Island

Some College (No Degree) - Psychology

Bay Path University

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