Coralie Desgarniers
Calverton,NY
Summary
Dynamic Account Manager with a proven track record in enhancing customer satisfaction and driving business growth. Skilled in persuasive negotiations and team oversight, I excel at cultivating client relationships and implementing innovative strategies. Passionate about continuous improvement, I thrive in fast-paced environments while adapting to new challenges.
Overview
3
3
years of post-secondary education
14
14
years of professional experience
Work History
Account Manager
631 Propane
01.2024 - Current
- Serve as a primary contact for residential and commercial propane customers, handling account questions, service requests, scheduling, and follow-up by phone and email.
- Processed customer invoices, maintained accounts receivable records, monitored outstanding balances, and addressed billing questions and account updates to ensure timely payments.
- Generated and followed up on new customer leads, guiding prospective customers through account setup and coordinating initial service to enhance customer onboarding experience.
- Coordinate with builders, contractors, Fire Marshals, and municipal officials to obtain missing information, address permit requirements, resolve documentation issues, and support timely approvals.
- Manage propane permit applications for the Town of Brookhaven, Nassau County, and Town of Islip by preparing required applications, site plans, tank diagrams, surveys, insurance certificates, and supporting documentation.
- Coordinate leak tests, tank cleanings, inspections, and other service requests with customers, drivers, technicians, and internal staff.
- Record and maintain customer tank meter readings to track propane levels and support accurate delivery planning.
- Maintain organized records of permits, customer accounts, project documents, and compliance-related paperwork.
- Managed administrative, customer service, billing, permitting, and coordination responsibilities, ensuring accuracy and organization while meeting deadlines.
Account Manager
Go Green Sanitation
Riverhead, NY
01.2024 - Current
- Managed a portfolio of accounts by providing timely support and guidance.
- Managed portfolio of accounts, delivering timely support and guidance to enhance client satisfaction.
- Cultivated strong client relationships through proactive communication and problem-solving.
- Created innovative strategies for increasing customer satisfaction and loyalty, highlighting an ability to think outside the box.
- Traveled for in-person meetings with customers and partners, developing key relationships.
- Negotiated contracts with vendors to achieve optimal pricing and discounts for clients.
- Generated leads and located opportunities for market expansion and business growth.
- Developed innovative strategies to increase customer satisfaction and loyalty, demonstrating creative problem-solving skills.
- Recruited qualified personnel by conducting interviews and evaluating resumes effectively, while attesting to strong recruitment expertise.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Traveled for in-person meetings with customers and partners, developed key relationships.
- Negotiated vendor contracts to secure optimal pricing and discounts for clients, ensuring cost-effective solutions.
- Oversaw customer account management, ensuring satisfaction and retention. and customer relationships.
Assistant Store Manager
FDE Ashley Home Store
Riverhead, NY
03.2021 - 01.2024
- Developed loyal and highly satisfied a loyal and highly satisfied customer base through proactive management of team customer service strategies
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Analyzed sales and gross profit reports to identify efficiency opportunities
- Coordinated scheduling efforts for team shifts to ensure adequate coverage during peak hours. and delegating assignments to meet coverage and service demands
- Coordinated scheduling and delegated assignments to ensure optimal coverage and service
- Formulated strategies to enhance sales and maximize profits
- Facilitated training sessions to enhance employee knowledge of products and services. with training and mentoring.
- Assisted in the recruiting process, hiring and retaining top talent.
CUSTOMER SERVICE SPECIALIST HEAD CASHIER
Dick's Sporting Goods
Riverhead, NY
12.2020 - 03.2021
- Resolved customer complaints, ensuring positive shopping experiences and maintaining tidy checkout area
- Counted cash accurately at shift start and end in drawers at beginning and end of each shift
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects
- Restocked and organized merchandise in front lanes, enhancing product visibility and encouraging sales
- Counted money in drawers at beginning and end of each shift
- Provided product expertise through demonstrations and addressing customer inquiries, effectively highlighting benefits and overcoming objections
PRIVATE NANNY
Self Employed
East Quogue, NY
02.2016 - 03.2021
- Monitored schedules to maintain sleeping, eating and school schedules for children
- Traveled with families to care for children, enabling parents to enjoy private time while providing children with enriching experiences in diverse environments
- Assisted children with homework and special projects, fostering academic growth across various subjects
- Built positive and nurturing environments to support child social and emotional growth
- Instructed children in essential life skills such as tying shoes and dressing themselves, including tying shoes, dressing, potty training, basic math and language
- Offered positive and nurturing environments to support child social and emotional growth
HUMAN RESOURCES CONSULTANT
Cultural Care Usa Inc.
Hampton Bays, NY
12.2017 - 11.2020
- Conduct an in-home interview with each perspective family
- Conduct a background check with each perspective family
- Conduct an orientation upon the arrival of a new au pair
- Supported families and au pairs yearlong, ensuring smooth integration and satisfaction
- Organized monthly cultural events for au pairs to foster community and cultural exchange
- Provide help for the Aupair regarding school and their credit
- Provide interim housing for displaced au pairs in emergency situation
- Provide help for the Au pair regarding school and their credit
- Assisted au pairs with visa applications and travel documentation processess
AU PAIR
Au Pair Care US
Amagansett, NY
09.2014 - 02.2016
Human Resources Intern
Anotech Energy
Labege
08.2012 - 09.2014
- Implemented new-hire program incorporating training initiatives to streamline onboarding and resolve related challenges
- Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents
- Launched wellness plans to reduce stress, boost morale and increase productivity
- Evaluated employee expense reports and verified accuracy
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Launched wellness plans to enhance employee morale and support productivity improvements
- Identified staff vacancies and recruited, interviewed and selected best applicants for numerous positions
- Mentored staff to develop skills and meet daily targets through hands-on leadership and motivation
- Processed bank reconciliations and financial reports to verify the practice of proper due diligence
- Processed payments for accounts receivable using cash, check, or credit card..
Education
Bachelor of Science (B.S.) - Business Administration And Management
Pigier
Toulouse, France 09.2011 - 06.2014
Skills
- Customer service management
- Contract Negotiation
- Product and service management
- Accounts receivable
- Billing reconciliation
- CRM databases
- Process Optimization
- Time Management
- Team oversight
- Customer Engagement
- Adaptability
- Teamwork and Collaboration
- Problem Solving
- Interpersonal skills
- Rapid learning
- Regulatory Compliance
Timeline
Account Manager
631 Propane
01.2024 - Current
Account Manager
Go Green Sanitation
01.2024 - Current
Assistant Store Manager
FDE Ashley Home Store
03.2021 - 01.2024
CUSTOMER SERVICE SPECIALIST HEAD CASHIER
Dick's Sporting Goods
12.2020 - 03.2021
HUMAN RESOURCES CONSULTANT
Cultural Care Usa Inc.
12.2017 - 11.2020
PRIVATE NANNY
Self Employed
02.2016 - 03.2021
AU PAIR
Au Pair Care US
09.2014 - 02.2016
Human Resources Intern
Anotech Energy
08.2012 - 09.2014
Bachelor of Science (B.S.) - Business Administration And Management
Pigier
09.2011 - 06.2014