CORALY RODRIGUEZ
Kissimmee,FL
Summary
Dynamic Customer Experience Manager with a proven track record at Five Below Distribution Center, enhancing customer satisfaction through expert engagement strategy development and effective training programs. Skilled in customer journey mapping and problem-solving, significantly improved service standards and team collaboration. Proficient in software, demonstrating a blend of technical and interpersonal excellence. Seasoned Customer Experience Manager with proven skills in developing and implementing customer service protocols. Strengths include insightful data analysis, strategic problem-solving, and team leadership. Previous roles have demonstrated success in enhancing customer satisfaction levels and fostering strong client relationships. Known for creating effective strategies that drive customer loyalty and business growth.
Overview
7
7
years of professional experience
Work History
Customer Experience Manager
Five Below Distribution Center
Orlando, FL
11.2023 - Current
- Facilitated communication between various stakeholders throughout the organization when it comes to matters related to enhancing the customer experience.
- Oversaw the development of training materials designed to educate team members on how best to provide excellent customer service.
- Created a positive work environment that fosters team collaboration and a customer-centric culture.
- Developed customer service policies and procedures to ensure a consistent and positive experience.
- Facilitated communication between customers and technical support teams to ensure timely resolution of product issues.
- Conducted regular surveys to assess customers' opinions about their experiences with the company's products or services.
Retail Sales Associate
Ross Dress for Less
Orlando, FL
02.2018 - 11.2023
- Provided excellent customer service, resolving issues and answering queries promptly.
- Organized displays to attract customers and promote sales.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Inspected purchased items for defects before handing them over to customers.
Education
Bachelor of Science -
INTER AMERICAN UNIVERSITY OF PUERTO RICO
PUERTO RICO05-1999
Skills
- Customer segmentation
- Engagement strategy development
- Proficient in [software]
- Training programs
- Program improvement
- Customer journey mapping
- Sales promotion
- Problem-solving aptitude
- Content creation
- Service promotion
Timeline
Customer Experience Manager
Five Below Distribution Center
11.2023 - Current
Retail Sales Associate
Ross Dress for Less
02.2018 - 11.2023
Bachelor of Science -
INTER AMERICAN UNIVERSITY OF PUERTO RICO
Similar Profiles
Kaleb WilliamsKaleb Williams
Warehouse Associate at Five Below Distribution CenterWarehouse Associate at Five Below Distribution Center
Yowonda JonesYowonda Jones
Team Trainer at Five Below Distribution CenterTeam Trainer at Five Below Distribution Center
Amber MosleyAmber Mosley
Picker Packer at Five Below Distribution CenterPicker Packer at Five Below Distribution Center