Coralynn Halbisen
Punta Gorda,FL
Summary
Dedicated and detail-oriented professional seeking a career transition into the applied role. Possesses a strong foundation in effective communication and multitasking in a fast-paced environment. Driven by a deep-seated passion for helping people in times of crisis.
Overview
9
9
years of professional experience
Work History
911 Operator
Cape Coral Police Department
09.2024 - 01.2025
- Participated in ongoing professional development opportunities, staying current on industry best practices and emerging technologies.
- Enhanced communication between first responders and the public by providing clear, concise information during high-stress situations.
- Provided life-saving assistance through timely delivery of pre-arrival instructions to callers in medical emergencies.
- Improved response times by efficiently prioritizing emergency calls and dispatching appropriate services.
- Utilized advanced computer-aided dispatch systems for accurate call processing and information dissemination to responding units.
- Maintained accurate records of all emergency calls, ensuring proper documentation for future reference and analysis.
- Increased caller satisfaction with empathetic listening and effective problem-solving skills.
- Maintained a calm, professional demeanor in high-stress situations, providing reassurance to callers while efficiently addressing their needs.
- Assisted callers in emergency situations with appropriate information and support.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Handled sensitive situations with tact and discretion, maintaining confidentiality as required by law and departmental policies.
Customer Sales Representative
Uhaul Moving And Storage
02.2024 - 08.2024
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
- Described product highlights and benefits to help guide purchasing decisions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
- Handled returns or exchanges efficiently while preserving customer loyalty through courteous assistance and fair resolution practices.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Recorded accurate and efficient records in customer database.
Editor
The E.W. Scripps Company
12.2022 - 02.2024
- Conducted rapid information processing to craft coherent narratives, often in high-pressure situations
- Effectively utilized a variety of technology to capture/edit content and communicate with colleagues
- Captured and edited visual content for real-time reporting during emergency situations
- Produced concise and impactful long-form stories and contributed to daily newscasts, ensuring information accuracy and adherence to the station’s brand
- Managed a systematic video archive filing system, utilizing specialized programs to efficiently organize and retrieve critical footage
- Applied knowledge of editing techniques to fulfill specific project needs, responding swiftly to prompts from multimedia journalists
- Demonstrated creativity, editorial judgment, and journalistic ethics in content creation
- Actively participated in a teamwork-driven environment, contributing to collaborative efforts with affiliates on breaking news stories
Newscast Technician
Waterman Broadcasting of Florida, LLC
12.2015 - 12.2022
- Supported fast-paced, ever-changing newsroom environments by supporting the technical aspects of live or recorded news programs
- Demonstrated complex problem-solving abilities, creativity, and initiative by delivering full-spectrum, hands-on assistance to the daily production of programming
- Showcased attention to detail by serving as the final gatekeeper for content before over-the-air transmission
- Maintained an in-depth working knowledge of a variety of equipment critical to production
- Ensured safety measures and procedures were followed to reduce unexpected incidents and hazards
- Received and processed information while working under time pressure deadlines
Education
Associate in Art - undefined
Florida SouthWestern State College
Fort Myers, FLDigital Design Coursework
High Tech North
Cape Coral, FLSkills
- Exceptional verbal and written communication skills, ensuring clear and concise information exchange during high-pressure situations
- Proven ability to remain calm under stress, exhibiting composure and focus in dynamic and fluid situations
- Strong organizational skills, with the capacity to manage multiple tasks simultaneously while maintaining accuracy and attention to detail
- Proficient in basic computer applications and eager to learn specialized software used in emergency dispatch
- Enthusiastic team player with a positive attitude, ready to contribute to a collaborative and fast-paced environment
- Quick learner with a demonstrated ability to adapt to new technologies and absorb information rapidly
Timeline
911 Operator
Cape Coral Police Department
09.2024 - 01.2025
Customer Sales Representative
Uhaul Moving And Storage
02.2024 - 08.2024
Editor
The E.W. Scripps Company
12.2022 - 02.2024
Newscast Technician
Waterman Broadcasting of Florida, LLC
12.2015 - 12.2022
Associate in Art - undefined
Florida SouthWestern State College
Digital Design Coursework
High Tech North
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