Corazon Seui-Sika
La'ie,HI
Summary
Dynamic Client Service Representative with a proven track record at DMBA-HI Operations, excelling in customer empathy and problem-solving. Successfully led projects enhancing service delivery and collaborated with HR to optimize employee benefits. Known for attention to detail and effective communication, ensuring swift resolution of client inquiries and fostering team collaboration. Maxed out on "Everyday Excellence Awards" given 3 times a year to the Employee who goes above and beyond in Customer Service, Relations and Support. Also to the team member that exceeds expectation.
Overview
13
13
years of professional experience
Work History
Client Service Representative
DMBA-HI Operations
09.2016 - 08.2025
- Frontline for Customer Support in Enrollment, Claims, Savings, Retirement, FSA, Medical and Dental Benefirs for over 5,000 particpants..
- Plan, lead and execute projects such as Company Fairs, Benefits Conferences and University Education collab.
- HIPAA Compliant
- Handled all calls and walk-ins for Customer Service and Support.
- Responded to client queries, providing correct information and resolving problems swiftly.
- Maintained up-to-date knowledge of services, ensuring effective support for client needs.
- Collaborated with team members to streamline communication processes and enhance service delivery.
- Collaborated with Client Human Resources to educate and execute Employee benefits and enrollment.
- Documented client interactions in company portal, ensuring thorough record-keeping and follow-up actions.
Dispatcher Office Assistant
BYU-Hawaii
03.2012 - 11.2014
- Managed daily dispatch operations, ensuring timely response to service requests.
- Coordinated logistics between officers and fdepartments to optimize service and security.
- Maintained accurate records of service calls using dispatch software for tracking purposes.
- Streamlined communication processes among team members, enhancing operational efficiency.
Education
High School Diploma -
Kahuku High & Intermediate School
Kahuku05.2002
Skills
- Customer Empathy/Compassion
- Ability to multi-task, prioritize and manage time effectively
- Strong problem solving skills
- Quick learner and always ready and willing to learn more
- Great Team Leader and worker Works well with others and enjoys team building
- Calm under pressure but always ready for a challenge
- Great Communication skills, patient, and a great listner
- Attentitive especially to detail
Timeline
Client Service Representative
DMBA-HI Operations
09.2016 - 08.2025
Dispatcher Office Assistant
BYU-Hawaii
03.2012 - 11.2014
High School Diploma -
Kahuku High & Intermediate School