Abbigayle Boyd
Waynesboro
Summary
Dynamic Client Service Representative with a proven track record at Mountain View Animal Emergency, excelling in customer support and confidentiality. Known for delivering exceptional service under pressure, demonstrating empathy and compassion while managing client inquiries and payment processing. Committed to enhancing client experiences through proactive communication and attention to detail.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Client Service Representative
Mountain View Animal Emergency
05.2025 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Helped clients find help too find finical help such as All Pet and CareCredit.
- Help present clients with any estimates provided by the doctor.
Server
Main Street Family Diner
10.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Waynesboro Area Senior High School
Waynesboro, PA05-2024
Veterinary Assisting Certification - Veterinary Assisting
Franklin County Career And Technology Center
Chambersburg, PA05-2024
Skills
- Customer support
- Payment processing
- Call center experience
- Customer focus
- Compassion
- Patience
- Empathy
Certification
- Certified [Approved Veterinary Assistant ], [ 2024- present ]
- Fear Free Certified [2024-present ]
Timeline
Client Service Representative
Mountain View Animal Emergency
05.2025 - Current
Server
Main Street Family Diner
10.2023 - Current
Waynesboro Area Senior High School
Veterinary Assisting Certification - Veterinary Assisting
Franklin County Career And Technology Center