Corbett Lamphere
Ocala,FL
Summary
Instructs new drivers about company policies, regulatory requirements and operational skills such as backing up and securing loads. Proficient in planning routes, updating paperwork and meeting customer needs. Focused on helping drivers complete courses as confident and skilled professionals.
Overview
35
35
years of professional experience
Work History
Driver/Trainer
Gadabout Transportation Inc
Ithaca, NY
04.2014 - Current
- Driving fallowing all state and DOT laws
- Transport passengers 55 years old or older or people with disabilities.
- Secure wheelchairs and other aide devices
- Assist passengers on and off the bus using a lift, step stool or offering a arm
- Fueling the bus
- Training new drivers the Gadabout way of operations and procedures
- Assist drivers with the transition of the new scheduling system that requires a tablet that replaced a clipboard.
- Carry a medical card for the DOT
- Pass all random drug tests
- Maintain confidential information on passengers medical records and disabilities HIPPA
- Smile and be kind
Assistant Front Office Manager
Cornell University
Ithaca, New York
11.1989 - 08.2012
- Manage all front office staff full time and student staff includes front desk agents, bell & valet staff , reservations staff of a full live teaching hotel.
- Conducting yearly reviews
- Training & recruiting
- Coaching and counciling
- MOD managing entire building nights and weekends
- Supervise big parking events.
- Issue cash banks to cashiers and bartenders
- Counting and witnessing cash drops
- Respond to all emergency and building alarms
- Great all emergency services arriving on scene
- Set example of continuous exemperary customer service at all times
- Conduct interviews for full time and student positions
- Security and building walk through when acting as MOD and submitting it as a shift report
- Coordinated room assignments, taking into account guest preferences and special requests.
- Investigated customer complaints and took corrective action when necessary.
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
- Conducted daily briefing sessions with front office staff to review occupancy status, arrivals and departures, special requests and VIP guests.
- Organized and maintained documents, files and records.
- Verified accuracy of charges on guest folios at check-out time.
Education
High School Diploma -
Lansing Central School
Lansing, NY06-1983
Skills
- Instructional skills
- Passenger safety
- Planning routes
- Backing procedures
- Assisting drivers
- Traffic laws expertise
- Regulatory compliance
- Updating logs
- Observing performance
- Managing customer needs
- Vehicle inspection
- DOT requirements
- Inspecting trucks
- Safe driving techniques
- Defensive driving
- Managing safety
Timeline
Driver/Trainer
Gadabout Transportation Inc
04.2014 - Current
Assistant Front Office Manager
Cornell University
11.1989 - 08.2012
High School Diploma -
Lansing Central School