Corbin Floyd

MSR II in Account Services

• Assisted members with correcting account, service, and system issues by educating them on required forms and technical processes.
• Respond to inquiries and requests from members and other individuals within a 24/7 high-volume, fast pace, schedule-driven, and structured contact center.
• Provide information regarding Navy Federal products and services demonstrating knowledge, active listening, multiple system adaptability, and engagement methods to ensure optimal member experience and customer service.
• Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and/or other Navy Federal accounts.
• Provide advising for other products and services that may fit a need and provide opportunities for positive member interaction
• Continually follow established Security Measures, Procedures, and Policies, including Bank Security Act, all Legal requirements for Credit Unions and Corporations, and Federal Regulations governing Lending and Financial products.
• Work with a team and leadership chain to organize and coordinate tasks and events.
• Analyze, research, and resolve sometimes vague or challenging problems and discrepancies related to member accounts/loans
  

• Trained newly hired staff including how to prepare and serve menu items, and also oversaw the cutting, preparation, and serving of food to customers.
• Supervised and enhanced the work of a 9-person team producing more than 150 plates per day
• Managed the kitchen, taking on various duties and responsibilities to ensure the smooth operation of the restaurant.
• Carefully handled various types of knives, hand tools and utensils to fillet fish, sauce, and vegetables in preparation for sushi.
• Trained and worked in a fry cook position.
• Provided leadership to my cooks and handled tense situations.
• Responsible for closing the shop every night and deep cleaning it, ensuring the kitchen was kept clean and compliant with health code requirements
• I built positive relationships with customers by visiting tables and engaging in friendly conversations.
• Consistently preparing the same dishes with exemplary quality.
• I interviewed, trained, and hired kitchen staff, while also implementing operational improvements to reduce turnaround times for food preparation and dining service
• I demonstrated correct cooking techniques to staff and improved productivity and efficiency with wait times and closing times
• I organized team activities in kitchen maintenance, stock management, and food rotation to avoid issues with product expiration.

• Worked in retail stores partnered with AT&T doing sales pitches to customers for AT&T products and promotions.
• Walked customers through step by step process of ordering new phones, switching plans, and setting up accounts.
• Trained to answer any questions on the spot for customers either in person or over the phone.
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Worked directly with a close team of 6.
• Networked with other corporate trainers and CEOs at events.
• Retained excellent face to face communication and composure under high stress situations.
• Trained and mentored new sales representatives.