Leticia Godinez
Whittier
Summary
Proactive professional with a strong ability to adapt to new challenges and environments. Demonstrated problem-solving skills and a history of building effective relationships with clients and colleagues. Committed to team success and achieving measurable results through collaboration and communication. Strong work ethic and eagerness to contribute to organizational objectives.
Overview
7
7
years of professional experience
Work History
Member Service Representative II
Navy Federal Credit Union
Inglewood
08.2025 - Current
- Handle daily transactions including deposits, withdrawals, and transfers with accuracy and attention to security.
- Assist with loan applications, payments, and credit/debit card requests while ensuring compliance with NFCU policies.
- Build member relationships through education on financial products and proactive cross-servicing.
- Maintain cash drawer accuracy and ensure negotiable instruments are processed securely.
- Collaborate with team members to streamline workflows and enhance the overall member experience.
Barracks Manager
United States Army
Fort Cavazos
01.2024 - 04.2025
- Oversaw housing operations for 244 rooms of service members, coordinated room assignments, inspections, and maintenance issues.
- Served as a key liaison between leadership and soldiers, promoting safe, clean, and orderly living conditions.
- Excelled in accountability, inventory tracking, and resolution of occupant issues.
Staff Sergeant (E6), Fire Control Specialist (13J)
United States Army
Fort Cavazos
01.2019 - 04.2025
- Led and mentored soldiers in high-stakes environments, fostering discipline, accountability, and performance.
- Operated advanced fire control systems (AFATDS) and coordinated time-sensitive missions with zero errors.
- Delivered clear, critical instructions in high-pressure settings.
Orderly Room NCO / Company HR Representative
United States Army
Fort Cavazos
01.2022 - 01.2023
- Managed all administrative and personnel functions for a company-sized unit, including leave, evaluations, and pay inquiries.
- Ensured accurate and timely HR support in compliance with Army regulations, directly supporting morale and mission readiness.
Attractions Host
Disneyland
Anaheim
02.2019 - 12.2019
- Delivered memorable guest experiences through show support, ride operation, and performance-based roles across multiple attractions, including Storybook Land Canal Boats and the Mickey and the Magical Map show.
- Supported logistics for parades and crowd flow, ensuring guest safety and positive experiences in high-traffic areas.
- Trained in safety procedures, quick troubleshooting, and calm, clear communication - essential in both show and service settings.
- Recognized for maintaining cheerful, professional demeanor during long shifts and constantly changing conditions.
Education
Associate of Arts - General Studies
University of Maryland Global Campus
01.2024
Skills
- Cash handling
- Transaction processing
- Loan application support
- Financial product education
- Policy compliance
- Customer relationship management
- Account management
Timeline
Member Service Representative II
Navy Federal Credit Union
08.2025 - Current
Barracks Manager
United States Army
01.2024 - 04.2025
Orderly Room NCO / Company HR Representative
United States Army
01.2022 - 01.2023
Attractions Host
Disneyland
02.2019 - 12.2019
Staff Sergeant (E6), Fire Control Specialist (13J)
United States Army
01.2019 - 04.2025
Associate of Arts - General Studies
University of Maryland Global Campus