Natassja Hancock
Pflugerville
Summary
Results-driven professional dedicated to delivering exceptional, customer-focused support. Proven ability to manage concerns and resolve conflicts effectively, ensuring maximum customer satisfaction. Strong background in customer relations and communication, consistently fostering positive interactions and building lasting relationships. Committed to enhancing the customer experience through proactive problem-solving and attentive service.
Overview
12
12
years of professional experience
Work History
Member Service Representative II
University Federal Credit Union
11.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Verified customer identification and documentation for compliant transactions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Bartender
Pfeld Day Social
06.2023 - 09.2024
- Working as a Bartender requires many duties but the most important ones being; providing excellent customer service, taking orders, and delivering food in a timely manner. You are the face of the restaurant so as a Bartender you work closely with the managers and kitchen staff to ensure the restaurant and bar is operated efficiently.
- Maintain a clean and organized bar area, including stocking and restocking supplies, cleaning glasses, and ensuring all equipment is properly maintained
- Collaborate with the management team to develop and implement new promotions and events to attract customers and increase sales.
Bartender
Lonestar Bar
01.2020 - 01.2023
- Creating and maintaining a positive and welcoming atmosphere for customers at the Lonestar Bar, ensuring that they have a memorable experience and are encouraged to return.
- Develop and implement effective sales strategies to increase bar revenue and maximize profitability for Lonestar Bar.
- Suggesting and implementing new promotional activities and events to attract a larger customer base and increase revenue for Lonestar Bar.
Bartender/Server
Alcove Cantina
01.2020 - 01.2021
- Served customers at Alcove Cantina as a Bartender/Server in a fast-paced bar environment
- Took orders and prepared a variety of beverages including cocktails, beers, and wines
- Provided exceptional customer service by ensuring all guests were attended to promptly and accurately
- Maintained cleanliness and organization of the bar area
- Collaborated with team members to ensure smooth operations and efficient service
- Develop and maintain a strong knowledge of all Alcove Cantina's food and beverage offerings, including ingredients, preparation methods, and presentation
Bartender
Torchys Tacos
01.2018 - 01.2020
- Create unique and innovative drink pairings that complement Torchy's Tacos menu and enhance the dining experience for customers.
- Develop and maintain a comprehensive knowledge of Torchy's Tacos menu, including ingredients and preparation methods, in order to provide accurate and informed recommendations to customers regarding drink pairings.
Server
Nikos Tavern
01.2017 - 01.2018
- Working as a server requires many duties but the most important ones being; providing good customer service, taking orders, and delivering food in a timely manner. You are the face of the restaurant so as a server you work closely with the managers and kitchen staff to ensure the restaurant is operated efficiently.
- My time at Nikos Tavern I noticed I matured more as a server and started creating regulars and having multiple table request me a week which I found to be a very important and vital part of a serving job, I was also allowed to train at the bar from time to time under Rhia my bartender and manger to learn the ends and outs of bartending.
Server/bartender
Issacos Kitchen
01.2016 - 01.2017
- Working as a server requires many duties but the most important ones being; providing good customer service, taking orders, and delivering food in a timely manner. You are the face of the restaurant so as a server you work closely with the managers and kitchen staff to ensure the restaurant is operated efficiently.
- As well as being a server, I was introduced to bartending and learning an extensive knowledge about wine due to the fact that we strived to sell wine over food.
Server
Chilis Bar and Grill
01.2015 - 12.2016
- Working as a server requires many duties but the most important ones being; providing good customer service, taking orders, and delivering food in a timely manner. You are the face of the restaurant so as a server you work closely with the managers and kitchen staff to ensure the restaurant is operated efficiently.
- Chilis Bar and Grill - South Elgin, IL 2015 to 2016
Sales Associate
Massage Envy
01.2014 - 01.2015
- Working at Massage Envy required a lot of skill and includes a lot of responsibility.
- Responsibilities ranged from performing great customer service, sell memberships, speak on the phone, schedule appointments, check in and out clients, small cleaning tasks, etc. I had a prerequisite with working at a Massage Envy in Austin, TX.
Education
Graphic Design -
Columbia College Chicago
01.2017
High School Diploma - undefined
Saint Charles North High School
Austin, TX01.2013
Skills
- Word
- Excel
- PhotoShop
- InDesign
- Illustrator
- Customer service
- Bartending
- Serving
- Sales
- Cash handling
- Spreadsheets
- Appointment scheduling
- Data security techniques
- Workflow optimization
- Account management
- Database maintenance
Timeline
Member Service Representative II
University Federal Credit Union
11.2024 - Current
Bartender
Pfeld Day Social
06.2023 - 09.2024
Bartender
Lonestar Bar
01.2020 - 01.2023
Bartender/Server
Alcove Cantina
01.2020 - 01.2021
Bartender
Torchys Tacos
01.2018 - 01.2020
Server
Nikos Tavern
01.2017 - 01.2018
Server/bartender
Issacos Kitchen
01.2016 - 01.2017
Server
Chilis Bar and Grill
01.2015 - 12.2016
Sales Associate
Massage Envy
01.2014 - 01.2015
High School Diploma - undefined
Saint Charles North High School
Graphic Design -
Columbia College Chicago
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