Corbin Lewis
Frisco,TX
Summary
LUXURY AUTOMOTIVE | FIXED OPERATIONS | SALES & SERVICE LEADERSHIP
Experienced luxury automotive professional with more than a decade of experience across service advising, service management, automotive sales, finance, and premium client relations. Proven record of generating $100K+ in monthly service gross while maintaining strong customer satisfaction and building long-term client relationships. Experienced in leading service teams, improving department processes, developing employees, resolving customer concerns, and driving revenue growth. Extensive experience with BMW and Audi, with additional luxury-brand experience across Lexus and other premium automotive environments.
CORE COMPETENCIES
- Fixed Operations & Service Management
- Luxury Automotive Client Experience
- Service Sales & Revenue Growth
- Team Leadership & Employee Development
- Customer Retention & Relationship Management
- CSI & Customer Satisfaction
- Process Improvement & Department Efficiency
- Service Recommendations & Maintenance Sales
- Automotive Sales & Finance
- Conflict Resolution
- Scheduling & Workflow Management
- Dealer Management Systems
Overview
17
17
years of professional experience
Work History
Service Advisor
BMW of McKinney
05.2025 - Current
- Facilitated premium client service as liaison between customers and technicians, ensuring clear communication of repair needs and progress.
- Educate clients on maintenance and service recommendations to optimize vehicle performance and longevity.
- Consistently deliver accurate updates, achieving high customer satisfaction and loyalty.
- Contributed to dealership goals by enhancing CSI scores and supporting revenue growth.
Client Advisor
BMW of McKinney
04.2024 - 05.2025
- Built strong relationships by tailoring recommendations to client needs, preferences, and budgets.
- Guided customers through luxury car purchasing process, ensuring informed decisions and seamless delivery.
- Promoted and sold warranty and protection packages, increasing customer satisfaction and dealership revenue.
- Fostered repeat business and referrals by delivering exceptional client experiences tailored to individual needs.
Client Advisor / Finance manager
Autobahn BMW
Fort Worth, TX
02.2024 - 04.2024
- Presented product features, pricing, and financing options to align with customer goals.
- Highlighted warranty and service benefits to support informed decision-making.
- Assisted clients in purchasing new and pre-owned BMW vehicles.
Service Manager
Audi Plano
Plano, TX
10.2022 - 02.2024
- Directed team of advisors and technicians to surpass monthly sales and service targets, contributing to overall store growth.
- Directed a team of advisors and technicians to exceed monthly sales and service targets.
- Recruited, trained, and mentored staff, and improved engagement and retention.
- Oversaw scheduling, customer communications, and service delivery, improving operational efficiency and customer satisfaction.
- Implemented process improvements to streamline operations and resolve conflicts effectively.
Service Advisor
Audi Plano
Plano, TX
12.2019 - 10.2022
- Acted as the communication bridge between clients and technicians, facilitating accurate diagnosis and repair.
- Consistently exceeded CSI targets by providing transparent timelines and updates.
- Facilitated communication between clients and technicians, leading to accurate diagnoses and timely repairs.
- Established long-term client trust through adherence to factory maintenance standards.
Service Advisor
Audi Dominion
San Antonio, TX
05.2019 - 11.2019
- Delivered top-tier customer service while closing $120,000+ gross monthly.
- Maintained Monitored customer satisfaction scores to ensure quality service. surpassing regional benchmarks.
- Coordinated service team efforts to promptly resolve client concerns, enhancing overall customer satisfaction.
Service Advisor
West Side Lexus
Houston, TX
06.2018 - 05.2019
- Assisted clients through the service process, ensuring seamless communication.
- Achieved performance goals monthly by focusing on key metrics and strategies.
- Assisted customers with service inquiries and vehicle maintenance needs.
- Coordinated service appointments and managed daily scheduling for technicians.
- Provided detailed explanations of service procedures to customers.
Investment Realtor
Keller Williams
Baltimore, MD
09.2017 - 03.2018
- Identified and analyzed investment properties, enhancing client investment strategies.
- Prepared ROI projections to guide clients in making informed investment decisions.
- Facilitated client consultations to understand real estate needs and preferences.
- Conducted market analysis to identify property values and trends.
- Managed property listings and coordinated showings for potential buyers.
Service Advisor
Newport Lexus
Newport Beach, CA
03.2016 - 07.2017
- Provided client support throughout service lifecycle, enhancing customer experience.
- Ensured effective communication to promote satisfaction and encourage repeat visits.
- Assisted customers with service inquiries and vehicle care options.
- Scheduled appointments and managed service workflow efficiently.
- Explained repair services and maintenance plans to clients clearly.
Service Advisor
Audi Newport
Newport Beach, CA
08.2015 - 02.2016
Loaner Agent
Newport Lexus
Newport Beach, CA
01.2015 - 07.2015
Head Concierge
Newport Lexus
Newport Beach, CA
02.2010 - 12.2014
Education
Industrial Design Degree - Industrial Design
Art Institute of Design
Costa Mesa, CASkills
- Automotive Sales & Service Expertise
- Warranty Administration
- Client Relationship Management
- Customer Relationship Software
- Dealer software proficiency
- Process improvement
- Automotive Brand Knowledge
Email Addresses
CorbinJLewis@gmail.com
Timeline
Service Advisor
BMW of McKinney
05.2025 - Current
Client Advisor
BMW of McKinney
04.2024 - 05.2025
Client Advisor / Finance manager
Autobahn BMW
02.2024 - 04.2024
Service Manager
Audi Plano
10.2022 - 02.2024
Service Advisor
Audi Plano
12.2019 - 10.2022
Service Advisor
Audi Dominion
05.2019 - 11.2019
Service Advisor
West Side Lexus
06.2018 - 05.2019
Investment Realtor
Keller Williams
09.2017 - 03.2018
Service Advisor
Newport Lexus
03.2016 - 07.2017
Service Advisor
Audi Newport
08.2015 - 02.2016
Loaner Agent
Newport Lexus
01.2015 - 07.2015
Head Concierge
Newport Lexus
02.2010 - 12.2014
Industrial Design Degree - Industrial Design
Art Institute of Design