Kenneth J Bosshart
Oconomowoc,WI
Summary
Experienced Service Advisor with over 10 years in the automotive industry, specializing in customer relations and service delivery. Proven expertise in diagnosing vehicle issues, managing repair processes, and fostering strong client relationships. Skilled in communication and problem-solving, ensuring optimal service and high customer satisfaction. Committed to teamwork and adapting to dynamic environments while delivering high-quality automotive solutions.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Service Advisor
Palmen Motors
02.2025 - 12.2025
- Streamlined service operations through effective process improvements and implementation.
- Identified service delivery trends by analyzing customer feedback and concerns.
- Enhanced departmental communication and workflow efficiency through focused team meetings.
- Minimized customer vehicle downtime by collaborating with parts department for repairs.
- Supported team success by assisting coworkers with complex customer inquiries.
- Maintained detailed inventory records and calculated accurate order totals for efficiency.
Service Advisor
Kenosha Nissan
12.2020 - 02.2025
- Enhanced customer satisfaction through effective service recommendations and follow-ups.
- Achieved high retention rates by building trust and rapport with clients.
- Streamlined service processes, reducing wait times and improving overall efficiency.
- Trained new staff on customer service excellence and dealership systems.
- Promoted additional services, driving revenue while maintaining client integrity.
- Maintained detailed service records for accurate billing and warranty processing.
Service Dispatcher / Shop Foreman
Gillespie
02.2019 - 11.2019
- Ensured timely dispatch of work orders to service technicians each day.
- Coordinated daily assignments to optimize technician workload and efficiency.
- Monitored completion of daily tasks to guarantee all work was accomplished.
- Facilitated communication between technicians and management to enhance service quality.
- Maintained accurate records of work dispatched and completed to support operational efficiency.
Service Advisor
Liberty Nissan
03.2017 - 01.2019
- March 2017 to January 2019 Welcomed people as they entered the facility and ascertained their needs by asking open-ended questions. By using Indeed you agree to our new Privacy Policy, Cookie Policy and Terms, which we encourage you to review. Explained the amount that would be charged for services and provided detailed answers to customer questions. Recommended additional, useful services to customers, which helped to increase overall sales. Assisted customers with sales transactions in a timely manner to guarantee high level of customer service. Built and maintained effective relationships with peers and upper management. Wrote up and assisted customers in there needs for there concerns on there car repair
Meat Slicer/Cutter.W
11.2015 - 11.2015
- Orked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Worked under strict deadlines and responded to service requests and emergency call-outs. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Successfully interacted with customers and retail buyers to expedite orders. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Nissan Certified Customer Service
Firehouse Sub
11.2015 - 11.2015
- November 2015 to November 2015
Operations Freight Supervisor
Kohl
09.2013 - 09.2015
- September 2013 to September 2015 Over see the operations of the loading and unloading of the truck. Receive and count stock items. Verify inventory computations. Clean and maintain supplies. Examine and inspect stock items and provide assistance or direction. Back stock all inventory as needed. Trained [number] new employees quarterly.Created new processes and systems for increasing customer service satisfaction.Worked under strict deadlines and responded to service requests and emergency call- outs.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Accurately logged all daily shipping and receiving orders. Add location By using Indeed you agree to our new Privacy Policy, Cookie Policy and Terms, which we encourage you to review.
Assistant manager
MIDAS
03.2009 - 04.2011
- March 2009 to April 2011 Provide customer service. assign employees to specific duties. Direct and supervise employees. Enforce safety, health, and security rules. Hire and train, and evaluate personnel and keep records Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Created new processes and systems for increasing customer service satisfaction.Expressed appreciation and invited customers to return to the store.Resolved product/policy issues and shared benefits of new technology.Resolved product/policy issues and shared benefits of new technology.
Automotive Service Technician
Gary Lang
05.2004 - 06.2009
- May 2004 to June 2009 Repair or replace defective equipment parts .Preform routine preventive maintenance. Inspect drives, motors, and belts. Use of hand and power tools. inspect, operate, and test machinery and record type and cost of maintenance work
Automotive Technician
Mitchell Gmc Old
05.2002 - 06.2004
- May 2002 to June 2004 Repair and maintain customer and dealership cars. Preform routine maintenance. Inspect drives, motors, and belts. Use hand tools and power tools .Inspect, operate, and test machinery. Record cost of cost of maintenance work and call the customer and sell the work By using Indeed you agree to our new Privacy Policy, Cookie Policy and Terms, which we encourage you to review.
Shop Manager
John's Auto Tech
03.2001 - 06.2002
- March 2001 to June 2002 Listen and resolve all customer complaints .Hire and train personal. Provide employees with guidance. Plan and prepare work schedules. Implement corporate and department policies and evaluate employees job performance. Ordered all shop supplies and inventory as needed
Automotive Technician
D&R Autowork
08.1999 - 04.2001
- August 1999 to April 2001 Repair and maintain customer cars. Preform routine preventive maintenance. Inspect, operate, and test machinery
Automotive Technician
Arlington Toyota
06.1997 - 11.1999
- June 1997 to November 1999 Repair customer and dealership cars. Preform routine preventive maintenance. Inspect all motors, belts and drives. Use hand tools and power tools. Inspect, operate and test machinery. Record all work and cost Automotive / Business Management in Advanced automotive / Business managment June 1987 to June 1988 Automotive in Automotive
Education
High school diploma -
Niles West High School
Automotive Technology - undefined
Lincoln Technical Insititute
Automotive degree - undefined
Oakton Community College
Skills
- ASE Certified Service Advisor /Auto Estimating /Welding /GM Certified /Service writing /Phone Etiquette /Collaboration with sales /Automotive Service /Dealership Experience / Nissan Certified / Chrysler Certified
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Service estimates
- Service recommendations
- Team player mentality
- Handling customer complaints
- Complaint resolution
- Price quoting
- Goal-oriented mindset
- Client rapport
- Repairs scheduling
- Cost estimation
- Quality inspection
- Mechanical aptitude
- Sales expertise
- Relationship building
- Understanding customer needs
- Service upselling
- Sales and upselling
- Calm under pressure
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Documented and resolved [Issue] which led to [Results].
Certification
Nissan Certified,Nissan Certified,Nissan Certified,ASE Certification
Timeline
Service Advisor
Palmen Motors
02.2025 - 12.2025
Service Advisor
Kenosha Nissan
12.2020 - 02.2025
Service Dispatcher / Shop Foreman
Gillespie
02.2019 - 11.2019
Service Advisor
Liberty Nissan
03.2017 - 01.2019
Meat Slicer/Cutter.W
11.2015 - 11.2015
Nissan Certified Customer Service
Firehouse Sub
11.2015 - 11.2015
Operations Freight Supervisor
Kohl
09.2013 - 09.2015
Assistant manager
MIDAS
03.2009 - 04.2011
Automotive Service Technician
Gary Lang
05.2004 - 06.2009
Automotive Technician
Mitchell Gmc Old
05.2002 - 06.2004
Shop Manager
John's Auto Tech
03.2001 - 06.2002
Automotive Technician
D&R Autowork
08.1999 - 04.2001
Automotive Technician
Arlington Toyota
06.1997 - 11.1999
Automotive Technology - undefined
Lincoln Technical Insititute
Automotive degree - undefined
Oakton Community College
High school diploma -
Niles West High School