Detail-oriented Field Service Technician with strong troubleshooting skills and a commitment to safety. Proven ability to minimize equipment downtime and enhance customer satisfaction through effective communication and proactive maintenance.
Overview
10
10
years of professional experience
Work History
Field Service Technician
Carolina Handling
Greensboro, NC
11.2025 - Current
Diagnose, troubleshoot, repair, and maintain material handling equipment, including forklifts, pallet jacks, reach trucks, order pickers and other warehouse equipment.
Maintain professional customer relationships through clear communication, accountability, reliability, and consistent quality of work.
Maintain a strong commitment to workplace safety, company procedures, and customer-specific safety requirements while working in active industrial environments.
Respond to customer breakdowns and service calls with a strong focus on minimizing equipment downtime and maintaining productivity within customer operations.
Perform preventive maintenance, inspections, adjustments, and repairs to improve equipment reliability, safety, and service life.
Work independently in customer facilities while coordinating with customer contacts, service management, parts personnel, and other technicians to resolve equipment issues.
Identify developing equipment problems and communicate repair recommendations to customers to help prevent unplanned downtime and costly failures.
Machine Operator
Owens & Minor
Linwood, NC
04.2020 - 11.2025
Operated machining equipment safely with a team of operators.
Set up and ran machinery to produce exceptional products for industry needs.
Operated and led our team in record production goals within a consecutive 12-hour shift.
Lead Installer
Boger Installations
High Point, NC
06.2016 - 04.2020
Built long-term loyalty with clients and designers through effective installation leadership.
Maintained interior designer and client satisfaction while performing furniture and product installations.
Applied effective communication and problem-solving skills to resolve unforeseen challenges.