Sean Chiam Saeteurn
BSH Home Appliances Corporation
Union City,CA
13
years of professional experience
Quality Control Inspector experienced in documentation, reporting, and compliance standards, driving quality improvements in manufacturing through detailed analysis of products and materials. Forklift Driver demonstrating reliability in fast-paced environments while effectively moving inventory and resolving conflicts. Service Technician recognized for efficient service order completion and maintaining documentation accuracy, contributing to superior client communication and satisfaction. Field Service Professional focused on troubleshooting complex equipment, collaborating effectively with teams, and managing high-pressure situations.
Work History
Field Service Technician
2 Years 10 Months- Repaired washers, dryers, refrigerators, and ovens with precise component replacement.
- Tested completed repairs to confirm proper operation and safety compliance.
- Diagnosed appliance failures using multimeters, schematics, and diagnostic procedures.
- Communicated service findings and repair options clearly to customers.
- Mentored junior technicians on troubleshooting methods and repair standards.
- Tracked parts usage and service records for accurate follow-up support.
- Scheduled field visits efficiently to reduce repeat service calls.
- Resolved complex service issues by applying advanced appliance knowledge.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Followed safety procedures to avoid injuries in the the field.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Operated hand tools and power equipment according to company safety procedures.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Initiated feedback loop with engineering team, leading to product improvements and fewer field service issues.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Enhanced customer loyalty by providing personalized follow-ups after major service interventions, ensuring satisfaction and system performance.
- Enhanced customer satisfaction by delivering prompt and accurate service solutions during field visits.
- Reduced repeat service calls, meticulously performing quality checks after each repair.
Quality Control Inspector Level II
3 Years 7 Months- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Documented quality discrepancies to aid management in developing effective resolutions.
- Monitored product quality at all stages of production process.
- Conducted visual inspections and non-destructive tests.
- Maintained accurate quality control records to track product compliance. and reports.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Sampled products to verify compliance with standards
- Communicated with production team members about quality issues.
- Evaluated color consistency of products against established standards., shape, texture and grade of products and materials against established templates, charts, and samples.
- Conducted root cause analysis to resolve defects, enhancing adherence to quality standards.
- Executed precise measurements using specialized tools for quality assurance. using special tools.
- Mentored junior inspection staff on best practices, ensuring compliance with quality control guidelines and regulations.
- Collected product samples for compliance verification with quality standards. to verify compliance with standards
- Completed precise measurements using special tools.
- Examined products for imperfections and defects.
Field Service Technician
3 Years 3 Months- Facilitated repairs by disassembling defective and broken equipment.
- Disassembled, repaired and reassembled equipment in good working order.
- Checked in on past customers and completed repairs to maintain satisfaction and perform routine preventive maintenance on appliances.
- Checked in on past customers and completed repairs to ensure appliance functionality.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Utilized personal protective equipment to ensure safety during repairs.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Diagnosed and troubleshot issues, restoring machines to optimal performance through effective repairs.
- Traced electrical circuits, followed diagram and located shorts and grounds, utilizing ohmmeter.
- Rebuild freezers or refrigerators by replacing evaporators, compressors, welding new copper line or using lock rings, recharging it with correct refrigerant and performing leak tests.
- Worked on refrigerators, freezers, microwaves, cooktop stoves, wall ovens, ranges, washers, dryers, steam ovens, and dishwashers appliances.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Rebuild freezers or refrigerators by replacing evaporators, compressors, welding new copper line or using lock rings, recharging it with correct refrigerant and performing leak tests.
- Worked on refrigerators, freezers, microwaves, cooktop stovess, wall ovens, rangess, washers, dryers, steam ovens, and dishwashers.
- Operated tools such as power drills and welding torches for equipment repairs.
Quality Control Inspector
2 Years 8 Months- Evaluated components and final products against quality standards and manufacturing specifications.
- Monitored performance, generating detailed reports on product quality and defect rates to identify trends.
- Developed and implemented best practices to enhance efficiency and minimize defects across production.
- Sampled 75% of products for detailed analysis.
- Collected samples from 75% of products for thorough analysis.
- Completed precise measurements using special tools.
Loader
3 Years 11 Months- Inspected pallets for deliveries, ensuring quality and accuracy of shipments.
- Operated power jacks and forklifts to efficiently load products onto trailers and trucks.
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
- Maintained safe, clean work environment by organizing shelves, pallet area, and work stations.
Education
High School Diploma
Skills
Appliance Diagnostics
Equipment Inspection
Inspection protocols
Heavy lifting
Quality assurance
Preventive Maintenance
Appliance Installation
Power Tool Proficiency
Hand Tool Knowledge
Service Record Management
Employee supervision
Field Service Coordination
Packaging
Heavy lifting
Attention to Detail
Quick learner; highly competitive self starter
Customer Relationship Management
Verbal and Written Communication
Preventive Maintenance
Positive attitude
Problem-solving
Troubleshooting and repair
Field repairs
Teamwork and coordination
Technical troubleshooting
Customer service
Training and mentoring
Service quality
Diagnostic testing
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Skills
- Safety Procedures Adherence
- Diagnosis and Troubleshooting
- Equipment Demonstration
- Troubleshooting Abilities
- Operating Test Equipment
- Safe Chemical Handling
- Heavy Lifting
- Low and High Voltage
- HVAC and Refrigeration Systems
- Installation and Repair
- Refrigerant Compressors
Timeline
Field Service Technician
BSH Home Appliances Corporation
12.2023 - CurrentRead More
Field Service Technician
Box Appliance
09.2020 - 12.2023Read More
Quality Control Inspector Level II
Penumbra Inc
07.2020 - 02.2024Read More
Quality Control Inspector
TPS Aviation
01.2018 - 09.2020Read More
Loader
Dr Pepper Snapple Group
02.2014 - 01.2018Read More
Conley Caraballo High School
High School Diploma
Read More