JOSELITO RUPERTO
San Leandro,CA
Summary
Dynamic Appliance Repair Technician with a proven track record at Jem Appliance Service and Repair, excelling in troubleshooting and diagnosing complex issues. Adept at building customer relationships, leading to increased repeat business. Skilled in appliance diagnostics and mentoring junior technicians, enhancing team efficiency and service quality.
Overview
28
28
years of professional experience
Work History
Appliance Repair Technician/Customer Service Manager
Jem Appliance Service And Repair
10.2010 - Current
- Maintained accurate records of all completed repairs, contributing to streamlined operations and better resource allocation.
- Increased repeat business through effective relationship-building strategies, including personalized follow-up communications after completing repairs.
- Mentored junior technicians, sharing valuable skills and techniques that increased their efficiency and proficiency in appliance repair tasks.
- Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
- Educated customers on use, care and adjustments of appliances.
Appliance Repair Technician/Customer Service Manager
MR. APPLIANCE OF EASTBAY
02.2008 - 09.2010
- Educated customers on use, care and adjustments of appliances.
- Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
- Mentored junior technicians, sharing valuable skills and techniques that increased their efficiency and proficiency in appliance repair tasks.
- Increased repeat business through effective relationship-building strategies, including personalized follow-up communications after completing repairs.
- Diagnosed and resolved complex technical issues for a wide range of appliances, ensuring proper functioning.
Appliance Repair Technician
SEARS HOLDINS
06.2007 - 11.2007
- Educated customers on use, care and adjustments of appliances.
- Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
- Mentored junior technicians, sharing valuable skills and techniques that increased their efficiency and proficiency in appliance repair tasks.
- Increased repeat business through effective relationship-building strategies, including personalized follow-up communications after completing repairs.
Machine Operator Technician
TYCO ELECTRONICS
09.1997 - 04.2007
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
Education
No Degree - HEATING, VENTILATION AND AIR CONDITION
MISSION VALLEY
Fremont, CA01-2007
Associate of Arts - Hotel, Motel, And Restaurant Management
HARFORD SCHOOL
Pennsylvania, PA07-2001
Bachelor of Arts - Hotel, Motel, And Restaurant Management
DE OCAMPO MEMORIAL COLLEGE
MANILA, PHILIPPINES03-1994
Skills
- Installation procedures
- Multimeter usage
- Diagnosing problems
- Refrigeration systems
- Performing maintenance
- Troubleshooting faults
- Repairing units
- Repair cost estimation
- Soldering skills
- Appliance diagnostics
- Power tools operation
Languages
English
Full Professional
Timeline
Appliance Repair Technician/Customer Service Manager
Jem Appliance Service And Repair
10.2010 - Current
Appliance Repair Technician/Customer Service Manager
MR. APPLIANCE OF EASTBAY
02.2008 - 09.2010
Appliance Repair Technician
SEARS HOLDINS
06.2007 - 11.2007
Machine Operator Technician
TYCO ELECTRONICS
09.1997 - 04.2007
No Degree - HEATING, VENTILATION AND AIR CONDITION
MISSION VALLEY
Associate of Arts - Hotel, Motel, And Restaurant Management
HARFORD SCHOOL
Bachelor of Arts - Hotel, Motel, And Restaurant Management
DE OCAMPO MEMORIAL COLLEGE
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