Family, World History, Astrology, Football, Olympics
Johnique Smith
Greenville,SC
Summary
I excel in diagnosing and troubleshooting complex technical issues, leveraging skills in multimeter usage and team building. Recognized for enhancing unit readiness and operational efficiency, my approach combines hands-on expertise with strategic problem-solving abilities, driving significant improvements in performance and customer satisfaction.
Overview
31
31
years of professional experience
Work History
Appliance Repair Technician
Mr. Appliance of Greenville
07.2024 - 10.2024
- Educated customers on use, care and adjustments of appliances.
- Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
- Mentored junior technicians, sharing valuable skills and techniques that increased their efficiency and proficiency in appliance repair tasks.
- Increased repeat business through effective relationship-building strategies, including personalized follow-up communications after completing repairs.
- Received consistently positive feedback from customers for prompt response times and successful repairs.
- Diagnosed and resolved complex technical issues for a wide range of appliances, ensuring proper functioning.
- Disassembled, repaired and reassembled equipment in good working order.
- Improved customer satisfaction by providing timely and efficient appliance repair services.
- Facilitated repairs by disassembling defective and broken equipment.
- Optimized workflow by organizing workspaces for maximum efficiency during repair procedures.
Business Unit Leader
Michelin
11.2013 - 06.2017
- Played an integral role in helping define company values and culture that foster employee engagement.
- Expanded revenue streams by identifying untapped markets or alternate sales channels for existing products/services offerings.
- Developed and executed strategic plans to drive growth, profitability, and market share.
- Established clear performance metrics, driving continuous improvement across all areas of the Business Unit.
- Managed budgets, financial reporting, and forecasting for the Business Unit, ensuring fiscal responsibility and accountability.
- Planned, organized, directed and facilitated marketing strategy and budget implementation to meet sales goals and leverage influence.
- Overcame challenging barriers in the marketplace by adapting strategies based on industry trends or shifting client preferences.
- Assisted in marketing strategy implementation, preparing comprehensive project proposals and advising business expansion team on best practices.
HVAC Technician
F & J Maintenance Services, Inc.
07.2017 - 10.2023
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
- Repaired and replaced motors, bearings and belts.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Worked overtime, holidays and weekends to accommodate company needs.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Improved system efficiency by conducting thorough HVAC equipment inspections and maintenance.
Military Officer
U. S. Army
01.1994 - 01.2014
- Ensured compliance with regulations and policies through diligent oversight of daily activities and procedures.
- Developed and maintained positive relationships with staff in unit and in other units.
- Supervised work of junior officers, evaluated performance and produced detailed reports.
- Enhanced unit readiness by conducting thorough training sessions and implementing strategic planning initiatives.
- Conducted comprehensive evaluations of equipment maintenance programs, identifying areas for improvement and increasing overall functionality rates.
- Organized morale-boosting events for unit members to promote camaraderie and foster a positive work environment.
- Implemented innovative tactics to achieve mission objectives under challenging conditions.
- Led team of 50 personnel for successful completion of vital missions, ensuring safety and effectiveness in operations.
- Coordinated with personnel to develop strategic plans for unit actions.
- Spearheaded risk management initiatives to mitigate potential hazards during complex operations.
- Collaborated with interagency partners to enhance information-sharing and coordination, resulting in more effective operational planning.
- Developed contingency plans to minimize the impact of unforeseen challenges during critical missions.
- Protected and guided personnel under command, maintaining safety, well-being, and mission readiness.
- Mentored junior officers in leadership development, contributing to a high-performing organizational culture.
- Established effective communication channels among diverse teams, enabling seamless collaboration in joint operations.
- Trained personnel to improve performance and attain mission-ready status.
- Participated in high-level planning sessions for future campaigns, providing valuable input based on subject matter expertise.
- Evaluated personnel performance and provided constructive feedback, promoting professional growth within the unit.
- Created and executed successful battle plans to support troops, capture points and defend supply lines.
Education
Bachelor's Degree - Logistics And Supply Chain Management
05.2010
Associate's Degree - Criminal Justice
05.2005
Skills
- Installation procedures
- Multimeter usage
- Diagnosing problems
- Troubleshooting faults
- Appliance maintenance
- Hand tools proficiency
- Dryer repair
- Troubleshooting
- Diagnostics
- Focused on safety
- Soldering
- Single compressor systems
- HVAC change-out procedures expert
- Control systems
- Electrical and pneumatic controls
- Hazardous materials training
- Operation and maintenance expert
- Accident prevention strategies
- Stress management techniques
- Problem-solving abilities
- Multitasking
- Reliability
- Safety regulations compliance
- Clean Driving Record
- Physical Strength
- Heavy Equipment Operation
- Defensive Driving
- Team building
- Reporting skills
- GPS mapping
- Route Planning
- GPS Navigation
- Conflict Resolution
- Professionalism
- Hazardous Materials Handling
- Record-keeping
- Vehicle Maintenance
- Time management abilities
- Inventory Management
- Mechanical Maintenance
- Trailer maintenance
- Emergency Response
- Log Book Maintenance
- First Aid/CPR
- Operating hydraulics
- DOT Regulations
- Communication Skills
- Inspect vehicles
- 8 Ton and 5 Ton truck operations (including HAZMAT) MSDS
- 48 Passenger Bus Driver and Operator
Performing maintenance
Repairing units
Schematic reading
Customer Service
Multitasking Abilities
Critical Thinking
Professional Communication
Parts Ordering
Safety Procedures
Mechanical Knowledge
Troubleshooting expertise
Adaptability
Equipment Maintenance
Troubleshooting and diagnosis
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Documented and resolved maintenance repairs which led to sustaining over 40% of residential HVAC repairs .
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursPaid time off401k matchPaid sick leaveHealthcare benefitsInterests
Timeline
Appliance Repair Technician - Mr. Appliance of Greenville
07.2024 - 10.2024
HVAC Technician - F & J Maintenance Services, Inc.
07.2017 - 10.2023
Business Unit Leader - Michelin
11.2013 - 06.2017
Military Officer - U. S. Army
01.1994 - 01.2014
Virginia State University - Bachelor's Degree, Logistics And Supply Chain Management
University of Phoenix - Associate's Degree, Criminal Justice
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