Tyler Thomas
Troy,NY
Summary
Experienced field technician with a strong background in appliance diagnostics, parts installation, and mobile work order documentation. Known for accurate troubleshooting, organized service notes, and clear customer communication. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting Individuals on success and achieving positive results for clients.
Overview
8
8
years of professional experience
Work History
Field Technician
GE Appliances
Schenectady, New York
03.2022 - Current
- Diagnosed GE Appliances equipment failures using service manuals and handheld diagnostics, enabling efficient troubleshooting and restoration of appliance functionality.
- Installed replacement parts and components during GE Appliances field service calls, contributing to timely and effective resolution of appliance issues.
- Repaired residential appliances in customers' homes, ensuring adherence to GE Appliances service standards and enhancing customer satisfaction.
- Recorded work orders, parts usage, and service notes in mobile systems.
Property Manager
Tri-City Rentals
05.2018 - 03.2022
- Coordinated tri-city rental operations by addressing tenant inquiries, clarifying lease terms, and facilitating move-in processes.
- Managed maintenance requests through vendor collaboration and diligent tracking of repair follow-ups.
- Completed property inspections and recorded unit condition details.
- Assessed property needs and communicated updates to ownership and staff.
Education
High School Diploma -
Bethlehem High School
Delmar, NY06-2012
Some College (No Degree) - Criminal Justice
Hudson Valley Community College
Troy, NYSkills
- Appliance diagnostics
- Service manuals
- Mobile work orders
- Parts installation
- Diagnostic tools
- Customer service
- Equipment maintenance
- CPR/AED certification
- NASM certified personal trainer
- NASM corrective exercise specialist
- NASM certified nutrition coach
Timeline
Field Technician
GE Appliances
03.2022 - Current
Property Manager
Tri-City Rentals
05.2018 - 03.2022
High School Diploma -
Bethlehem High School
Some College (No Degree) - Criminal Justice
Hudson Valley Community College