Corby Schilling
Customer Service
Dennis Port,MA
Summary
Professional with extensive experience. Demonstrated ability to enhance customer satisfaction and retention through effective communication and education on policy coverage. Proven track record in streamlining operational processes, collaborating with underwriters, and resolving billing discrepancies to improve efficiency and client relationships. Skilled in managing vendor relationships and training staff to foster a culture of excellence and operational effectiveness.
Overview
29
29
years of professional experience
1993
1993
years of post-secondary education
1
1
Certificate
Work History
Commercial Insurance Agent
Leonard Insurance Agency
Osterville
08.2022 - Current
- Developed tailored insurance solutions by assessing client needs, resulting in improved customer satisfaction and retention.
- Conducted comprehensive risk assessments and evaluations, leading to enhanced policy recommendations for diverse clients.
- Collaborated with underwriters to streamline policy issuance processes, reducing turnaround times and increasing operational efficiency.
- Educated clients on policy coverage and benefits, ensuring clarity and understanding, which fostered long-term relationships.
- Assessed customer needs and provided tailored insurance solutions to meet their individual requirements.
- Attended continuing education courses to stay abreast of changing regulations.
- Processed policy renewals, cancellations, and endorsements in a timely manner.
- Worked with insurance carriers to solve problems with coverage and payments.
- Resolved billing discrepancies between customers and insurers promptly and fairly.
- Developed relationships with new clients by providing comprehensive insurance packages.
- Reviewed existing policies for accuracy and compliance with state laws.
General Manager
Alll Seasons Resort
South Yarmouth
03.2017 - 07.2018
- Streamlined operational processes to enhance guest experience, resulting in improved customer satisfaction ratings and repeat visits.
- Developed training programs for staff, fostering a culture of excellence and boosting overall team performance and efficiency.
- Implemented cost control measures that reduced operational expenses while maintaining service quality and guest satisfaction levels.
- Managed vendor relationships to negotiate favorable contracts, ensuring quality supplies and services aligned with organizational goals.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Tracked monthly sales to generate reports for business development planning.
Front Office Manager
Bayside Resort Hotel
West Yarmouth
11.2005 - 03.2017
- Streamlined front office operations by implementing efficient scheduling practices, enhancing guest service responsiveness and satisfaction.
- Led a team in managing daily front desk activities, significantly improving workflow and staff productivity through targeted training.
- Developed and maintained relationships with key stakeholders, resulting in improved collaboration and enhanced guest experience.
Guest Service Representative
Centerville Corners Motor Lodge
Centerville
04.2000 - 10.2005
- Provided exceptional customer service by addressing guest inquiries and resolving issues, enhancing overall guest satisfaction.
- Managed check-in and check-out processes efficiently, ensuring a seamless experience for all guests.
- Collaborated with team members to maintain cleanliness and organization of the front desk and lobby areas.
Project Manager
PID Analyzers
Walpole
01.2002 - 01.2004
Legal Assistant
Theodore A Schillling Law Office
Osterville
09.1999 - 01.2004
Branch Manager - Supermarket Banking
Cape Cod Bank & Trust
South Yarmouth
01.1997 - 06.2002
Education
Barnstable High School
Hyannis, MASome College (No Degree) - Sociology
Cape Cod Community College
West Barnstable, MASkills
- Operational efficiency
- Staff training
- Customer complaint resolution
- Sales reporting
- Relationship management
- Communication skills
- Team leadership
- Customer retention
- Client needs analysis
- Policy recommendations
Languages
English
Professional
Certification
- Licensed MA Insurance Agent
Timeline
Commercial Insurance Agent
Leonard Insurance Agency
08.2022 - Current
General Manager
Alll Seasons Resort
03.2017 - 07.2018
Front Office Manager
Bayside Resort Hotel
11.2005 - 03.2017
Project Manager
PID Analyzers
01.2002 - 01.2004
Guest Service Representative
Centerville Corners Motor Lodge
04.2000 - 10.2005
Legal Assistant
Theodore A Schillling Law Office
09.1999 - 01.2004
Branch Manager - Supermarket Banking
Cape Cod Bank & Trust
01.1997 - 06.2002
Barnstable High School
Some College (No Degree) - Sociology
Cape Cod Community College
References
References available upon request.