Summary
Overview
Work History
Education
Skills
Timeline
Generic
Cordasia Mcgee

Cordasia Mcgee

Tyler,TX

Summary

Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.

Overview

14
14
years of professional experience

Work History

Human Resources Manager

Walmart.com
07.2023 - Current
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.

Customer Service Manager

Walmart
04.2014 - Current
  • Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals [100]%.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Skilled using cash register including processing sales discounts and refunds.

Event Server

Willow Brook Country Club
01.2014 - 04.2014
  • Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality.
  • Cleared dishes and glassware quickly following each course.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Answered guest questions about events and food services during [wedding] events.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.

Cashier

Stein Mart Inc.
02.2011 - 01.2013
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Operated cash register for cash, check and credit card transactions with [100]% accuracy.
  • Trained as [head cashier] and provided back-up coverage to provide customers with optimal support.
  • Educated customers on promotions to enhance sales.

Education

High School Diploma -

John Tyler High School
Tyler, TX
7 2013

Skills

  • Personnel training and development
  • Inter-department collaboration
  • Team Leadership
  • Schedule Management
  • Microsoft Outlook, Word and Excel
  • Effective problem solver
  • Excellent time management skills
  • Customer Relationship Management Software (CRM)
  • Talent Development
  • Training and Development
  • Customer-focused
  • Cash Handling
  • Complaint resolution

Timeline

Human Resources Manager

Walmart.com
07.2023 - Current

Customer Service Manager

Walmart
04.2014 - Current

Event Server

Willow Brook Country Club
01.2014 - 04.2014

Cashier

Stein Mart Inc.
02.2011 - 01.2013

High School Diploma -

John Tyler High School

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Cordasia Mcgee