KRISTA Desarae HOLLAND

• Oversaw overnight operations, ensuring efficient workflow and adherence to safety protocols.
• Managed team performance, providing coaching and support to improve service delivery.
• Coordinated inventory management processes, optimizing stock levels for timely fulfillment.
• Implemented operational improvements, enhancing productivity and reducing downtime during shifts.

• Led cross-functional teams to achieve project milestones and enhance collaboration.
• Developed and implemented strategic initiatives to improve operational efficiency and effectiveness.
• Mentored junior team members, fostering professional growth and skill development.
• Analyzed performance metrics to identify areas for process improvement and optimization.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to
• new situations.

Freight flow and logistics

Customer service

Team supervision

Schedule planning and implementation

Learning P and L

Supervision of 10-12 associates

Merchandising

Inventory control

• Online fulfillment services
• Retail associate
• Inventory management
• Freight flow and logistics
• Customer service
• Ship from store

• Financial administration
• Customer service Manager
• Associate management
• Schedule planning
• Time management

• Designed, implemented and managed successful training programs to meet department and school needs.
• Organized grade records to increase reference speed.
• Maintained safety and security of all youth under care.
• Established and maintained rapport with other staff, students, and parents to facilitate communication and academic progress.
• Developed program to work with students and increase interest in higher learning.
• Developed and taught lessons on relevant children's books, poems, movies and themes to promote student interest of Children's Literature as avenue of study.

• Maintained high level of professionalism and calmness with all personnel, even in high-stress situations.
• Provided excellent and professional service to ensure guest satisfaction.
• Inputted information from customer calls and onsite service visits into the company’s system using [Software].
• Addressed customer concerns immediately and resolved [insurance issues promptly using [Hippa] and necessary software.
• Responsible for all office equip Needs and Batching /scanning documents into medical databases.
• Daily email between departments

• Filed records for timely retrieval.
• Coordinated all activities and programs for our unit.
• Implemented educational programs for patients
• Doctor staffing and progress report reporting for each patient daily