Jasmine Mahi-Beamer
65-1305 Kawaihae Road Unit A12, Kamuela
Summary
A friendly and hospitable Fairmont Gold Supervisor with over 9 years of experience in providing exceptional guest service. Passionate about creating memorable guest experiences and leading teams to deliver top-tier hospitality. With a solid background in front office operations and a deep understanding of luxury hotel standards, I am eager to advance my career as an Assistant Front Office Manager. I am confident that my skills in guest relations, team leadership, and operational efficiency will allow me to contribute effectively to the success of the Front Office team.
Overview
2026
2026
years of professional experience
Work History
Fairmont Gold Supervisor
Fairmont Orchid
2024 - Current
- Supervised daily operations to ensure exceptional guest experiences and service quality.
- Implemented process improvements to enhance operational efficiency and team performance.
- Resolved guest complaints promptly, ensuring satisfaction and maintaining positive relationships.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Monitored inventory levels and ordered supplies to support smooth operational flow at the resort.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Overnight Front Desk Agent
FAIRMONT ORCHID
2019 - 2025
- Welcomed guests with courtesy and professionalism at Fairmont Orchid Hotel, ensuring a positive first impression.
- Executed guest check-in and check-out procedures utilizing Opera PMS system.
- Compiled comprehensive overview of hotel services, facilities, and operational hours.
- Addressed individual guest needs by providing empathetic and composed assistance.
- Resolved accounts with precision and efficiency.
- Executed cash handling procedures in strict adherence to established policies and protocols.
- Ensured compliance with department policies, procedures, and service standards.
Education
High School Diploma -
Kailua High School
Kailua, HawaiiAssociate of Arts -
Kapi’olani Community College
Honolulu, Hawaii01-2015
Skills
- Driven professional demonstrating self-motivation and a strong work ethic
- Demonstrated meticulous attention to quality and detail in all tasks
- Demonstrated exceptional customer service expertise to enhance client satisfaction
- Executed multiple tasks simultaneously with a focus on efficiency
- Exhibited composure and resilience in high-pressure situations
- Collaborated effectively with team members to achieve common goals
- Mastered Opera PMS system and Microsoft Office Suite, enhancing operational efficiency
- Executed data entry tasks with precision at a speed of 60 words per minute
- Demonstrated exceptional phone etiquette to enhance customer interactions
Accomplishments
Fairmont Orchid Heartist of the Year - 2023
References
References available upon request
Timeline
High School Diploma -
Kailua High School
Associate of Arts -
Kapi’olani Community College
Fairmont Gold Supervisor
Fairmont Orchid
2024 - Current
Overnight Front Desk Agent
FAIRMONT ORCHID
2019 - 2025