Cordella Davila
Dale,TX
Summary
Proven leader in customer service and data analysis, adept at managing high-volume environments and complex projects with exceptional effectiveness. Ability to manage an office environment efficiently with diligence, while maintaining a 'positive altitude. At Neiman Marcus Group, led a team to enhance client satisfaction and financial accuracy, showcasing strong analytical skills and a commitment to excellence. Skilled in team development and maintaining rigorous standards, achieving significant operational improvements.
Overview
17
17
years of professional experience
Work History
Food Preparation, Cook, and Service
Whizzerville Hall
McMahan, TX
07.2019 - 07.2023
- Greeted customers warmly to provide exceptional customer service ensuring that all patrons were seated comfortably and that their orders were recorded accurately.
- Effectively managed multiple orders at once while ensuring high-quality output and timely service.
- Assisted in training new team members on cooking techniques, kitchen equipment usage, and company policies.
- Worked closely with other line cooks to ensure consistency across all stations, delivering a cohesive dining experience for guests.
- Consistently maintained high standards in all aspects of facility cleanliness to ensure a safe environment for staff and customers.
Office Manager/ Licensed Apprentice Plumber
Rick's Plumbing, Inc. LLC
Dale, TX
04.2018 - 03.2022
- Responsible for managing inbound and outbound phone calls while providing excellent customer service when addressing client plumbing inquiries and appointment scheduling needs.
- Dispatched active plumbing crews to job sites, ensuring a smooth transition from one assignment to another.
- Completed data entry tasks with accuracy and efficiency.
- Maintained accounts payable/receivable s regularly to ensure balanced budgets.
- Completed weekly payroll ensuring that logged hours were accurately recorded in compliance with local, state, and federal tax laws.
- Regularly contacted vendors to order plumbing tools and parts required to maintain plumbing inventory.
- Performed background checks on all new employees and annually for seasoned employees in accordance with Texas Licensing Laws.
- Provided support in the field as an apprentice plumber by working closely with the company's Master and Journeyman Plumbers when additional assistance was required.
Credit Services Manager
Neiman Marcus Group
Dallas, TX
11.2006 - 01.2018
- Directly managed a team of 20 Senior Credit Specialists in a high volume Call Center environment working to ensure that high-end clientele customers were satisfied with their Neiman Marcus and/ or Bergdorf Goodman charge accounts.
- Managed the call center service level objectives to ensure an equal balance of the average speed of answer across multiple queues in accordance with the contractual agreement with Capital One.
- Provided constant coaching and development of direct reports in the areas of audit, quality assurance, and adherence in accordance with company standards.
- Executed the completion of daily Sales Audit to ensure the accurate reporting of company financials.
- Successfully handled or delegated the resolution of escalated corporate complaints with a high level of customer satisfaction.
- Organized and facilitated New Hire and New Skills Training across multiple queues while ensuring associate confidence of ongoing management support.
- Finalized new account and limit increase credit decisions by analyzing the risk to benefit ratio using a multitude of anaclitic factors including a customer's ability, stability, and intent to honor their payment obligations.
Education
No Degree - Biological Sciences, Nursing, Sports Medicine
Norwich University
Northfield, VTSkills
- Exceptional Customer Service Skills with a high level of verbal and written effectiveness
- Adept at utilizing multiple resources to analyze, intemperate, and evaluate complex reporting data
- Successfully able to coordinate multiple projects and assignments simultaneously
- Well-versed in constructively interfacing with management, co-workers, and customers
Timeline
Food Preparation, Cook, and Service
Whizzerville Hall
07.2019 - 07.2023
Office Manager/ Licensed Apprentice Plumber
Rick's Plumbing, Inc. LLC
04.2018 - 03.2022
Credit Services Manager
Neiman Marcus Group
11.2006 - 01.2018
No Degree - Biological Sciences, Nursing, Sports Medicine
Norwich University