Cordestreia Longshore
Greenville,SC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Verizon Wireless
Remote
07.2019 - Current
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Investigated and resolved customer inquiries and complaints quickly.
Sales Manager
JCPenney
Greenwood SC
09.2017 - 07.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Built relationships with customers and community to establish long-term business growth.
Administrative Assistant
Piedmont Technical College
Greenwood, SC
07.2015 - 09.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Supported teachers in learning and applying new skills through meaningful professional development.
- Collaborated with administration staff to develop functional budgets within allocated funds.
Education
High School -
Greenwood High School
Greenwood, SCAssociate of Applied Science -
Piedmont Technical College
Greenwood, SC06-2025
Skills
- Telephony Systems
- Technical Proficiency
- Data Entry/Documentation
- Active Listening
- Communication
- Problem-Solving
- Regulatory Compliance
- Detail - Oriented
- Microsoft Office
- Google Suite
- Customer service
- Salesforce
- ServiceNOW
- Transaction Processing
- Sales
Timeline
Customer Service Representative
Verizon Wireless
07.2019 - Current
Sales Manager
JCPenney
09.2017 - 07.2019
Administrative Assistant
Piedmont Technical College
07.2015 - 09.2017
High School -
Greenwood High School
Associate of Applied Science -
Piedmont Technical College