Cordykia Sanders
Scotland Neck,NC
Summary
Compassionate healthcare support professional skilled in managing patient interactions and administrative functions. Expertise in scheduling and patient communication enhances service delivery and boosts patient satisfaction. Known for effective collaboration within teams and adaptability to changing needs, consistently contributing to successful patient care outcomes.
Overview
2
2
Languages
1
1
Certification
16
16
years of professional experience
Work History
School Custodian
Edgecombe County Public Schools
Tarboro, NC
01.2026 - Current
- Designed and implemented an afternoon deep-clean rotation to improve facility uptime and create a safer learning atmosphere with measurable cleanliness gains.
- Designed and implemented afternoon deep-clean rotation, enhancing facility uptime and fostering safer learning atmosphere.
- Conducted daily inspections of high-use equipment and fixtures, documenting defects to expedite repairs and ensure operational reliability.
- Introduced eco-friendly cleaning techniques and materials, reducing chemical exposure and promoting healthier indoor air quality for staff and students.
Direct Support Professional
LIFE Inc
Enfield, NC
08.2023 - 01.2024
- Provided guidance to support development of life skills, fostering independence and self-reliance.
- Monitored progress and adapted strategies based on client feedback, leading to noticeable gains in confidence and autonomy.
- Cultivated a positive environment that encouraged personal growth, enabling clients to achieve goals and celebrate successes.
- Conducted regular assessments to evaluate client progress, adapting strategies to meet changing needs effectively.
- Developed individualized care plans in collaboration with clients and families, ensuring personalized support strategies.
Patient Service Representative
Healthplex
Remote
07.2023 - 12.2023
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Coordinated communication between patients, medical staff, and insurance providers to streamline processes.
- Managed patient inquiries and appointments using electronic health record systems.
- Led initiatives to optimize scheduling practices, reducing wait times for patients significantly.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Customer Service Specialist
TurboTax
Remote
01.2022 - 04.2022
- Managed high-volume inbound and outbound support channels, achieving measurable results in response time reduction.
- Managed high-volume inbound and outbound support channels, enhancing response time and customer experience.
- Advised customers on product features and filing options, leading to increased correct tax filings and fewer follow-up inquiries.
- Documented case details and escalations in support system, facilitating faster team troubleshooting and improving knowledge sharing.
Patient Care Advocate
Quality Health Care Services
Remote
02.2021 - 11.2021
- Advocated for patient needs through proactive communication and support within healthcare teams.
- Coordinated care plans with multidisciplinary teams to enhance patient outcomes and satisfaction.
- Collaborated with healthcare professionals to resolve complex patient issues, ensuring timely interventions and support.
- Coordinated referrals to specialists, facilitating seamless continuity of care for patients with complex needs.
- Assisted nursing staff in delivering high-quality patient care and support.
Medical Insurance Verification Specialist
Rem X Staffing
Remote
02.2021 - 03.2021
- Contacted insurance companies via phone, online portal, or electronic eligibility system before patient appointments to confirm policy activation, service coverage, copay or coinsurance amounts, deductible status, and referral or prior authorization requirements.
- Utilized insurance company websites and portals, electronic eligibility verification systems (like Availity or Trizetto), and practice management software (like Dentrix, Eaglesoft, or Epic) to streamline insurance verification processes.
- Analyzed insurance policies to verify coverage and eligibility for patients.
- Collaborated with healthcare providers to obtain necessary documentation for claims processing.
- Reviewed and resolved discrepancies in patient insurance information efficiently.
Retail Merchandiser
SAS
Orange County, CA
03.2016 - 10.2020
- Streamlined product display processes, leading to noticeable gains in customer engagement and overall sales performance.
- Collaborated with store teams to enhance communication and streamline merchandising processes.
- Collaborated with store teams, fostering communication and ensuring seamless merchandising processes.
- Coordinated with store teams to enhance merchandising strategies, fostering a unified approach that improved brand visibility.
- Conducted regular audits of store layouts, maintaining brand consistency and improving customer experience.
- Gathered and documented data from store visits using a company tablet.
- Ensured full distribution and effective display of products in assigned accounts, supporting brand consistency.
- Ensured merchandise was clean, stocked, rotated, and accurately priced for customer access.
Office Assistant
Food Lion
Scotland Neck, NC
03.2011 - 03.2016
- Coordinated scheduling and calendar management for multiple executives, ensuring optimal time allocation.
- Maintained accurate records and files, supporting compliance with organizational policies.
- Managed office communications to enhance team collaboration and information flow.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
Education
Certificate - Central Sterile Processing Technician
Wake Technical Community College
Durham, NC08-2026
Certificate - Nursing
Divine Health Academy
Charlotte, NC12-2014
Bachelor of Science - Psychology
Livingstone College
Salisbury, NC12-2009
High School Diploma -
Southeast Halifax High School
Halifax County, NC06-2006
Skills
- Health and safety protocols
- Facility maintenance
- Attention to detail
- Task prioritization
- Problem-solving
- Team collaboration
- Documentation
- Data entry
- Microsoft Office Suite
Certification
Driver's License, CPR Certification, First Aid Certification
Languages
American Sign Language
English
Timeline
School Custodian
Edgecombe County Public Schools
01.2026 - Current
Direct Support Professional
LIFE Inc
08.2023 - 01.2024
Patient Service Representative
Healthplex
07.2023 - 12.2023
Customer Service Specialist
TurboTax
01.2022 - 04.2022
Patient Care Advocate
Quality Health Care Services
02.2021 - 11.2021
Medical Insurance Verification Specialist
Rem X Staffing
02.2021 - 03.2021
Retail Merchandiser
SAS
03.2016 - 10.2020
Office Assistant
Food Lion
03.2011 - 03.2016
Certificate - Nursing
Divine Health Academy
Certificate - Central Sterile Processing Technician
Wake Technical Community College
Bachelor of Science - Psychology
Livingstone College
High School Diploma -
Southeast Halifax High School
Personal Information
- Title: Customer Service | Customer Support | Claim
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer